Job Description

:

The Supervisor of Technical Implementation Architecture is a hands-on technical leadership role and critical component to the overall execution of the operations organization. This leader will supervisor a team of cross functional, architecture focused engineers primarily focused on ensuring the graceful transition between pre-sales solutions engineering and technical implementation teams.

Key Responsibilities and Essential Job Functions

• Lead a team of engineers that delivers positive customer outcomes and world-class customer service
• Mentor and coach direct reports on their professional and technical skills and abilities
• Daily management of work queues and project tracking
• Oversee the engagement of the TIA team with Solutions Engineers on pre-sales designs to ensure designs have a valid path to implementation
• Participate in project kickoff calls to understand customer requirements and identify the necessary implementation engineers required
• Work with Product Managers and Product Design to become the Subject Matter Expert on Flexential product offering capabilities
• Create and present logical/physical diagrams and other engineering artifacts to support implementation of customer orders
• Engage with operational teams to ensure best practices to customer environments and projects
• Work alongside of the Sales team and Technical Account Manager to be a technical advisor and advocate for your assigned customer accounts.
• Post sales ownership of the overall solution design and technical implementation for your assigned projects
• Regularly take part in deep-dive design exercises.
• Subject Matter Expert for Networking and Interconnection, including Hyperscaler on-ramp, complex SDWAN and WAN connectivity for our customers and local networking
• Coordination with other Flexential teams and third-party partners
• Position may be required to work weekends or nights to execute maintenance activities
• Occasional travel may be required.
• Perform other duties as required and assigned.

Required Qualifications

• Bachelor\xe2\x80\x99s degree in Information Technology or related field required or equivalent experience.
• 1+ years experience as a manager of an engineering team in a large scale environment - with HR responsibility
• 5+ years of relevant complex IT engineering experience in the areas of virtualization, networking, DR, storage, and compute technologies
• 4+ years experience with Zerto or other BC/DR technologies.
• 3+ years of industry relevant consulting or solutions engineering
• A demonstrated ability to present written and verbal solutions to a wide range of audiences - C-level through engineering.
• Presentation skills with a high degree of comfort speaking with internal and external executives, IT management, and technical teams
• A demonstrated ability to think strategically about business, products and technical challenges
• Experience designing, delivering, and presenting technical solutions using industry best practices
• Executive-level oral and written communication skills. Able to present to an audience of key executives and/or decision-makers clearly and engagingly

Preferred Qualifications

• Experience with VMware NSX
• Experience with EMC, Netapp, Infinidat, Hitachi and/or Object Storage platforms a plus
• NSE, CCNA, CCNP, VCP, VCIX, or equivalent certifications
• ITIL Foundation
• Hyperscaler connectivity knowledge including AWS, Azure, Google
• Hyperscaler networking certifications.

Physical Requirements

• Ability to sit for extended periods of time
• Walk or Stand for 15% of the time
• Moderate or advanced keyboard usage
• Lift 25 lbs.
• Travel 10% of the time

Hiring Range: ($112,000 - $123,800)

This position has the following safety hazards:

\xe2\x98\x90 Chemical

\xe2\x98\x90 Electrical

\xe2\x98\x90 Ergonomics

\xe2\x98\x90 Mechanical lift

\xe2\x98\x90 Noise

\xe2\x98\x90 Temperature Extremes

\xe2\x98\x90 Trip/Fall

\xe2\x98\x90 Driving (must possess valid driver\xe2\x80\x99s license and insurance)

\xe2\x98\x90 Other:

Benefits of working at Flexential:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
• Life and AD&D

• Short Term and Long-Term disability
• Unlimited Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program

• Rewards and Recognition Program

Benefits are subject to change at the Company\xe2\x80\x99s discretion.

EEO Statement: Flexential is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Flexential are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Flexential