Job Description

**We are looking for the candidate to reside in the Eastern Standard Time Zone**

The Account Analyst is a support role directly aligned to the Supplemental Health Account Management Team responsible for supporting all aspects of account management related to Supplemental Health products (Accidental Injury, Critical Illness, Hospital Care) for all market segments. Overall responsibility is to support the Account Manager by assisting in the day-to-day functions needed to maintain a best-in-class customer experience. The role will have external facing responsibilities with Clients and Brokers providing back-up support to the Account Management team on client inquiries and resolving issues. Knowledge of operating tools is critical, attention to detail, accuracy and ability to work under tight time constraints are necessary. This position will be supporting the Supplemental Health Account Management team.

Responsibilities:

Support Account Manager with incoming inquiries from existing clients and brokers. Gather critical information, swiftly assess type of inquiry and the level of complexity and determine to process or direct the work to the appropriate teams for resolution.

Interact professionally with clear, effective communication and set the appropriate expectations on timeline of deliverables. Provide updates to client and Account Manager on status and resolution.

Leverage internal resources and use independent judgement and discretion to resolve complex client inquiries and solve non-routine problems, which ensure client satisfaction with products and services.

Manage and monitor requests within internal systems and refer changes to the appropriate support team, while still maintaining oversight of delivery for timeliness and accuracy.

Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicated clearly, accurately and effectively with all business partners.

Coordinate with internal business partners to ensure client needs are met and potential problems are averted.

Partner with Account Manager to support the preparation of client materials to educate, train and inform on benefits, services, and self-administration tools for billing and reporting.

Participate in regularly scheduled feedback and information exchange sessions with key business partners. Collaborate with other Account Analysts to determine, operationalize, and manage change/adoption of best practices across the book of business.

Support Account Manager and Sales team in achieving their business goals and objectives in persistency, profitability and growth.

Qualifications:

BA/BS Degree or equivalent previously related work experience; minimum of 4 years\xe2\x80\x99 experience in client/customer service insurance environment.

Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred.

Self-motivated individual with the ability to multi-task, manage and resolve issues with a take charge attitude to support client needs.

Ability to navigate and develop relationships with all internal business partners.

Demonstrate active listening, written, and verbal communication and presentation skills.

Excellent organizational and time management skills with a strong attention to detail.

Effective collaboration and problem-solving skills required.

Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Access and Internet Explorer are required.

Role Competency:

Customer Focus

Organizational Agility

Perseverance

Interpersonal Savvy

Priority Setting

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,300 - 85,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That\xe2\x80\x99s why you\xe2\x80\x99ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you\xe2\x80\x99ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

The Cigna Group