Job Description

Support Tech - Service Desk

Position/Schedule Details: This is a part-time, benefited position. Scheduling flexibility is required for this role. The work schedule is primarily day shifts with occasional swing shifts and weekend shifts. The schedule is not permanently set and may change as needed for coverage. Must also be available to work one week of paid 24x7 on-call duty every 7-8 weeks.

This is a hybrid (work from home/onsite) position. Candidates must be local to southern Oregon for occasional on-site work in Medford as needed. Working remotely from home will require reliable broadband internet and personal cell phone service.

PLEASE NOTE: For this Service Desk role, candidates at either the Support Tech 1 level or the Support Tech 2 level may be considered. Details on qualifications for both levels noted below.

Salary: Based on qualifications, years of relevant experience, and level of position. This role also pays extra money (shift differentials) per hour for working any swing, night, and weekend hours.

Service Desk Support Tech 1 - Position Summary:

This is an entry level position in the Information Technology Services department. The Support Tech 1 for the Service Desk is responsible for support of end-user facing ITS supported hardware and software, following prescribed procedures under direct supervision, and assisting with installation and implementation as directed by more senior technical resources and ITS leadership. This role requires an entry-level understanding of the PC, laptop, and printer hardware, network connectivity, PC software and clinical software. May be required to work varying shifts at a variety of locations and may include on-call work.

QUALIFICATIONS

• 1 year in an IT or IS environment, or equivalent combination of education and/or experience, is required
• Associate degree in a related field preferred
• Preferred Certifications: A+, MCP, HDI CSS, or HDI SCI

Service Desk Support Tech 2 - Position Summary:

The Support Tech 2 for the Service Desk is responsible for the installation, implementation and support of systems hardware and software, working under minimal supervision. Also provides end-user Personal Computer (PC) hardware and software installation and support for multiple applications on multiple systems. This role encompasses a thorough understanding of the PC and printer hardware, network connectivity, PC software, and clinical software. The Service Desk Technician is the primary link between the customer and the Information Technology Services Department in the delivery of prompt, efficient, customer focused service and takes phone calls in support of computer users of Asante\'s systems. This person actively demonstrates maturity, professionalism, and a sense of urgency in dealing with both external and internal customers. May be required to support a variety of hours and at a variety of locations, and may include on-call work.

QUALIFICATIONS

• Associates degree in a related field, or the equivalent in education and experience, is required
• Minimum of 3 or more years in an IT or IS environment with 2 years of direct technical support/call triage required
• Bachelor\'s degree in a related field, preferred
• Preferred Certifications: A+, MCP, HDI CSR, or HDI SCA, Network+, MCDST, A+, MCP, Network +, or other computer-related certifications

What We Offer

• Competitive starting wage
• Comprehensive benefits including medical, dental, vision, and wellness
• Excellent retirement package with up to 6% employer contribution
• Generous Earned Time Off
• Tuition reimbursement after one year of service

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don\'t matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

More About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante\'s entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

Asante