Job Description

JOB ANNOUNCEMENT

SUPERVISOR OF BUSINESS COMPLIANCE INVESTIGATIONS

DEPARTMENT OF BUSINESS AFFAIRS AND CONSUMER PROTECTION

Number of Positions: 1

Description:

Under general supervision, oversees investigators engaged in a full range of investigative duties to ensure compliance with the City\xe2\x80\x99s ordinances governing businesses, consumer protection, and public vehicles.

ESSENTIAL DUTIES

• Assigns, supervises, and monitors the activities of staff engaged in conducting investigations on business compliance, consumer protection, weights and measures, truck weights, tobacco, Licensing, and public vehicles.
• Plans enforcement projects and prioritizes work activities for field inspections and investigations; collaborates with City departments to coordinate license investigation and enforcement activities.
• Researches and responds to sensitive inquiries and complaints from City officials and the public regarding license compliance investigations.
• Coordinates large-scale investigations requiring coordination between operating departments and outside agencies; assists staff with difficult, complex, or atypical inspections and investigations.
• Reviews reports prepared by staff for completeness of information and appropriateness of action taken in the IRIS system.
• Assists in the development and implementation of policies and procedures to improve unit efficiency.
• Coordinates the confiscation of illegal merchandise and the shut-down of businesses with local law enforcement agencies.
• Reviews enforcement action issued by investigators for correctness and adherence to standards.
• Serves as a liaison to various municipal, state, and federal agencies on business licensing, consumer fraud or deception, public vehicles, and other issues as needed.
• Develops working partnerships with the Chicago Police Department for investigations and joint task force initiatives.
• Instructs and trains staff in all aspects of business compliance, as well as investigative methods and procedures.
• Prepares monthly program activity reports and related work reports for management review.
• Monitors and evaluates work performance of subordinate staff and prepares performance appraisals; has significant say in an employee\xe2\x80\x99s hiring, advancement, promotion, etc.
• Conducts training sessions for new investigators and participates in the hiring process.
• Performs other duties as required.

Location: Department of Business Affairs & Consumer Protection

Address: 2350 West Ogden Avenue

Shift: Thurs-Sun 4:15 p.m. \xe2\x80\x93 2:00 a.m.

Salary: $ 72,084 /year (Non-negotiable)

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

Graduation from an accredited college or university with an Associate\'s degree, or 60 hours, of college credit in Criminal Justice, Law Enforcement, or a directly related field, plus three years of investigative work experience; OR five years of investigative work experience; or an equivalent combination of education, training and experience

Licensure, Certification, or Other Qualifications

• A valid State of Illinois driver\'s license is required.
• Must have the permanent use of an automobile that is properly insured, including a clause specifically insuring the City of Chicago from accident liability.

Selection Criteria

This position requires applicants to complete an interview which will include a written exercise and/or a skills assessment test as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.

Preference will be given to candidates possessing the following:

• Previous experience using Business Objects or related report generating software.
• Proficiency with MS Office
• Previous experience interpreting and applying rules and regulations related to ordinances.
• Previous experience customer facing customer service.
• Previous experience generating reports.
• Fluency (read, write, and speak) in any language other than English.

Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

Please note, all positions posted with the City of Chicago close promptly at 11:59 pm C.S.T. Applications for this position will be accepted August 17, 2023, until 11:59 pm CST on August 31, 2023. No exceptions will be made.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer

City of Chicago Department of Human Resources

Brandon Johnson, Mayor

City of Chicago