Job Description

Welcome to Foley Eye Clinic, an esteemed Ophthalmology practice situated in St. Paul and Apple Valley, Minnesota. Currently, we are on the lookout for a dedicated full-time Surgery Scheduler/Front Desk Coordinator to join our team. This role will predominantly be stationed at our St. Paul office, while occasionally assisting at the Apple Valley location.

Position: Full-Time Surgery Scheduler/Front Desk Coordinator

Work Hours: Monday to Friday, 8:00am to 4:30pm

Role Overview:
Are you a highly organized and personable individual? Foley Eye Clinic is in search of a Surgery Scheduler/Front Desk Coordinator to fulfill a pivotal role. As the initial point of contact for our valued patients, you will be integral in delivering exceptional customer service and maintaining seamless operations at the forefront. Your core responsibilities encompass warmly greeting and aiding patients, arranging appointments, overseeing patient records, and facilitating efficient communication among patients, medical professionals, and administrative personnel.

Responsibilities:
Surgery Scheduling: Efficiently and effectively schedule patients for surgeries provided by Foley Eye Clinic. This position will serve as a liaison between physicians, patients, clinics, hospitals, and surgery centers.

Patient Welcome: Extend a warm welcome to patients upon their arrival, furnish them with requisite forms, and provide assistance with initial inquiries.

Appointment Scheduling: Oversee the appointment booking system, ensuring optimal allocation of time and synchronization with physicians\' availability. Prioritize urgent cases and adeptly manage rescheduling or cancellations as necessary.

Patient Registration: Collect and update patient details, encompassing personal information, medical history, insurance particulars, and consent documentation. Uphold accuracy and confidentiality in managing patient records.

Insurance Validation: Collaborate with patients to validate their insurance coverage.

Management of Medical Records: Systematically organize and uphold patient files and electronic health records (EHR). Maintain adherence to privacy regulations, including HIPAA, and facilitate seamless record transfers when required.

Telephonic and Email Correspondence: Skillfully manage inbound calls and emails, tending to patient queries, appointment requests, or general clinic information. Communicate with clarity and empathy, upholding professionalism and understanding.

Efficient Multitasking and Problem-Solving: Exhibit adeptness in juggling multiple tasks concurrently, prioritizing exigent matters, and adeptly resolving conflicts or challenges that may arise amidst daily operations.

Requirements:
Possession of a high school diploma or equivalent.

Demonstrable experience as a receptionist or front desk officer within a medical or healthcare setting is highly desirable.

Excellent interpersonal and communication proficiencies, characterized by a friendly and empathetic demeanor in patient interactions.

Adept organizational and multitasking skills, underpinned by a keen eye for detail.

Capability to manage a high volume of calls and adeptly handle patient inquiries.

Proven ability to perform effectively under pressure, exhibit composure, and methodically prioritize tasks within a dynamic environment.

If this opportunity aligns with your skills and aspirations, we eagerly anticipate receiving your application. Join us in contributing to exceptional patient experiences at Foley Eye Clinic.