Job Description

Overview

The primary focus of the Systems Engineer position is to provide technical knowledge, inbound client trouble explanation and resolution, receiving existing ticket escalations and performing remote UC and telecom service turn-ups for multiple clients.

Responsibilities

• Project Implementation Lead (client turn-up) - the SE will lead the successful deployment of UC projects for our clients including but not limited to the installation, refresh and/or upgrade of Session Border Controllers, switching environments, virtualized environments, network infrastructure, hosted services, disaster recovery systems and/or processes and workstations.

• Maintain a continuous relationship with project managers or project coordinators on status of client installations and overall project status. This will require excellent ticket notes that are kept current and overall verbal and written awareness of issues to resolve

• Escalation - Provide subject matter expertise to diagnose and remedy server, network and complex end user issues that are escalated by other team members. In turn, follow the escalation process when needed to escalate issues.

• Proactive maintenance, analysis, design, development, documentation, and testing of client network environments through remote work utilizing necessary independent judgment and discretion

• Participate in and take the lead on technical discussions with clients and client stakeholders that impact the client\'s business continuity and growth.

• Introduce new network related technology trends, make recommendations and develop plans for the future of the client\'s network infrastructure.

• Provide on-the-job training for the UC SOPs and technology in general to other members of the field engineering team that are performing UC installations

• As per reasonable effort, document the client\'s network environment and supporting material that ensures consistent quality remote support by any member of the UC team

• Timely escalation of issues that prevents the SSE from performing the above job functions.

• Participate in the on-call rotation for the UC division that may include off hours remote work

Qualifications

• 3 - 5 years of experience. BA or BS degree or equivalent combination of relevant education and experience

• At least one of the following industry certifications is required

• CCNA with Specialization (Security, Voice, Wireless) VMware Certified Professional (VCP)

• Other advanced certifications may be substituted in lieu of the above requirement based on staffing needs.

• Basic understanding of and practical deployment experience in Virtualized environments (VMware and/or Hyper V preferred)

• Successful experience designing, installing and supporting networks in multiple environments for multiple clients.

• Basic understanding of and practical deployment experience of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred)

• Basic understanding of and practical deployment experience of the following protocols and networking services: TCP/IP, DNS, VPNs(Site to Site, Client to site and SSL), VLANs, ACLs, Routing, Layer 2 & Layer 3 Switching.

• Advanced understanding of and practical deployment experience of client switching infrastructure including tagging VLANs

• Advanced understanding of WLAN and wireless security concepts

• Demonstrated experience implementing IT projects.

• Advanced VoIP and Basic Linux administration considered a must have

• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems

• Strong interpersonal and relationship-building skills conducive to team development

• Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.

• Proven troubleshooting and diagnostic skills

• Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools

• Must be a detail-oriented self-starter - function autonomously, with minimal supervision

• Strong team player

• Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language

• Strong customer service orientation

• Demonstrated dedication to consistent quality

About Konica Minolta

Konica Minolta\'s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace . The company guides and supports its clients\' digital transformation through its expansive office technology portfolio, including IT Services ( All Covered ), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN\'s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America\'s Best-in-State employers list . The company received Keypoint Intelligence\'s BLI 2021 A3 Line of The Year Award and BLI Most Color Consistent A3 Brand Award for its bizhub i-Series . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook , YouTube , LinkedIn and Twitter .

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta