Job Description

Requisition No: 810415

Agency: Children and Families

Working Title: SYSTEMS PROJECT ANALYST - 60065865

Position Number: 60065865

Salary: $45,000.00 - $66,000.00

Posting Closing Date: 08/27/2023

System Project Analyst

This is an Open Competitive position, and all qualified individuals are encouraged to apply.

REQUIREMENTS

Responses to qualifying questions concerning education, experience, knowledge, skills and/or abilities for this position must be verifiable by documentation provided (candidate profile AND resume (if one is attached) through the electronic application process. Putting \xe2\x80\x9csee resume\xe2\x80\x9d does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

Position Overview:

This position will function as a System Project Analyst for the DCF division of OITS, ACCESS Florida applications. It requires a highly communicative individual with the ability to excel in a fast-paced technology environment.

Position Responsibilities:

• Supports the DCF ACCESS applications at a system level and ensures that proper application access is maintained for users, program office staff, and IT programmers.
• Functions as a liaison between technical and business staff consistently maintaining an open line of communication to meet their system needs.
• Performs headquarters security officer functions for ACCESS Florida. Responsible for adding, modifying, and deleting headquarter user security profiles. Works with vendors/partner agencies to maintain security profiles to keep system interfaces working properly
• Participates in new system builds, system maintenance, and application enhancements.
• Maintenance and Operational Support: Provides support for help desk tickets assigned for application maintenance and operations support.
• Documentation and Training: Prepare or assist in the preparation of user documentation or instructions, including user guides, quick reference guides (cheat sheets), security guides, or other requested documentation. Conduct or provide materials for training of staff relative to systems. Develops clear, well-organized, and logical presentations; reduces complex issues to simple terms; sensitive to audience levels.
• Customer Relations / Communications - Establish and maintain working relationships with Program Office customers and external agencies. Participates in work groups, committees, and similar activities relevant to systems. Attend meetings and participate in discussions to make recommendations and resolve business technology issues. Prepare written and oral reports/presentations for management, staff, and customers.

Minimum Qualifications:

• 1 year of experience in IT applications/systems level, IT business analysis or similar hands-on technical experience encompassing a combination of customer support, working within a mainframe or server - based system, system security or
• Four (4) years of job experience preferably in an IT environment, or similar hands-on technical experience encompassing a combination of customer support, or application-level functions and duties.

Preferences:

• A bachelor\'s degree in information technology, computer science, or closely related focus.
• Documented job experience participating in an organizational environment preferably and IT related environment.
• Documented experience providing customer service or a meaning functioning in a medium to large scale professional organization.
• Ability to provide both verbal and written responses to both technical and non-technical staff.

Position Description:

• Manages employee and partner accounts, roles, and access utilizing Identity and Access Management Systems.
• Maintains documenation for the Systems Operations Team including spreadsheets, workflow processes and system level issues.
• Assists with troubleshooting of issues related to user accounts, account authoirzation, group policies and application roles.
• Communicates with customers and external partners utilizing multiple modes of information tracking including Incident Response/Ticketing, email, phone, etc.
• Maintaining accurate documentation to support internal and external customers using Excel or Word.
• Participates in the research, review, business analysis, design, development and implementation of application software enhancements.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position.

Knowledge of ACCESS Florida Security profiles and associated agency process for adding, deleting, and modifying user roles; Knowledge of system development life cycle (SDLC) with emphasis on systems analysis, design, testing, implementation, and support; Knowledge of systems analysis and design concepts and processes in order to properly document customer requirements; Knowledge of system and user acceptance testing and processes in order to properly ensure quality software product; Ability to communicate effectively with customer; Ability to use all Microsoft Office products proficiently including Word, Excel, Power Point, and Access. Excellent written and communication skills.

SPECIAL NOTES
Only US citizens and lawfully authorized alien workers will be hired.

Selective Service: All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

Florida Retirement System (FRS): If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement.

Veteran\'s Preference: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans\' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans\' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans\' Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS\' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans\' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans\' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans\' Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.

State of Florida