Job Description

Are you looking for your next \xe2\x80\x9cgreat mission\xe2\x80\x9d professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you!

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!

As part of the Leidos team, you will provide support at a customer site in Fort Wainwright, Fairbanks, Alaska under minimal supervision, support for hardware and applications front-line support to AHLTA/CHCS end users. This position will allow you to interact with network services, software systems engineering and/or applications development to restore service and/or identify core problems. You will be asked to simulate or recreate user problems to resolve operating difficulties. This role is responsible for maintaining acceptable levels of customer satisfaction according to defined policies and work with engineers to resolve Tier 2 and Tier 3 support issues and participate in new application rollouts, testing and special projects as needed. This great job opportunity makes a difference for so many important customers with critical missions and is a great opportunity to join Team Leidos for long term career growth!

WHAT YOU WILL BE DOING:

Under close supervision, performs first line technical support to AHLTA/CHCS customers with questions regarding account administration, distribution of software and documentation, applications, system, and network status

May answer simple technical or functional questions and perform minor troubleshooting regarding use of CHCS and AHLTA

Uses established detailed guidelines and assists higher level technicians with on-site installations

Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems

If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support

Follows detailed administrative procedures and processes support requests accurately and in a timely manner

Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance

Attends training sessions as required (DoD, Service, MTF, and/or Corporate)

Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

The full can be made available as part of the hiring process.

WHAT YOU WILL NEED TO SUCCEED:

High school diploma or equivalent and less than 1 year of prior relevant experience..

Must be able to obtain ADP II clearance

Comptia Security + certification within 6 months of hire

Pay Range: Pay Range $44,200.00 - $68,000.00 - $91,800.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos