Job Description

SummaryPositions under this announcement are being filled using a Direct Hire Authority (DHA).
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web atOverview

• Accepting applications

Open & closing dates07/19/2024 to 07/23/2024Salary$41,822 - $67,351 per yearPay scale & gradeGS 5 - 7LocationRemote jobNoTelework eligibleYes\xe2\x80\x94as determined by the agency policy.Travel RequiredNot requiredRelocation expenses reimbursedNoAppointment typeMultiple Appointment TypesWork scheduleFull-timeServiceCompetitivePromotion potential7Job family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement number24-12484765K-TSD-0592-5T7Control number800880500This job is open toVideosDutiesWHAT IS THE TAXPAYER SERVICES DIVISION?A description of the business units can be found at:Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services (CAS) - Electronic Filing and Services Support, e-help Desk Operations, e-held Desk WestThe following are the duties of this position at the full working level.

• Provides help desk support by recording the content of calls received from customers who are experiencing problems filing electronically and/or using electronic applications, products or services. Uses system prompts (including worklists) to resolve issues; and accesses various systems, research tools, and IRS technology to resolve a wide-range of technical issues and problems.
• Supports the testing process for e-file acceptance and/or other registrants and applicants to ensure records are transmitted in the correct format and meets IRS electronic filing specifications; ensures required fields will post to the IRS Master File; and ensures providers understand the mechanics, and processing requirements of electronic filing and other e-products and services.
• Resolves error rejects. Reviews a wide-range of schemas and business rules using a variety of applications, systems, and databases to retrieve the data needed to resolve reject errors and transmission problems.
• Extracts information from various systems, applications, and databases to search for required taxpayer information; investigates problems or errors, e.g., researching the cause of error codes, or performing similar actions.
• Conducts suitability to ensure tax compliance, background checks, etc., to various e-products and services as applicable to determine eligibility. Responds to contacts and inquiries regarding the current status of an e-file or other IRS web-based electronic product or service account.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.RequirementsConditions of Employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at

( ) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. * This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one\'s employment with Treasury. The successful candidate will also be enrolled into FBI\'s Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to
, , and . * Complete a
to determine your suitability for Federal employment, at the time requested by the agency. * Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the
. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These must be unexpired original or certified copies. * The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant\'s criminal history record before that individual receives a conditional offer of employment. In accordance with
and certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at:QualificationsFederal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement:Specialized Experience/ Education GS-05: Applicants must meet one of the following: At least one (1) year of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. Specialized experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of this position. This may be paid or non-paid experience. Examples of qualifying experience include:

• Performing a variety of miscellaneous tasks involving researching and processing financial documents,
• Reviewing information and determining corrective action on accounts.
• Researching for missing/unclear accounting information and reviewing financial documents submitted for completeness.

OR You may substitute education for specialized experience as follows:

• A Bachelor\'s degree or four years of education above high school in any field of study from an accredited business, secretarial or technical school, junior college, college or university.
• OR have a combination of education and experience equivalent to one year of specialized experience. Post-high school education must be from an accredited business, secretarial or technical school, junior college, college or university.

Specialized Experience GS-06: Applicants must have: At least one (1) year of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is defined as progressively responsible clerical, office, or other work that demonstrates the ability to acquire the particular competencies needed to perform the duties of this position. Examples of qualifying experience include:

• Dealing with the public analyzing tax or accounting issues.
• Resolving problems, adjusting accounts, and providing information on financial issues.

Specialized Experience GS-07: Applicants must have: At least one (1) year of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government. Specialized experience is defined as experience that is related to the work of this position and has provided you with the competencies necessary for successful job performance. Examples of qualifying specialized experience include:

• Bookkeeping or accounting duties.
• Working with the public analyzing tax or accounting problems and resolving high-conflict differences through use of established guidelines,
• Dealing with customers in person, in writing or by telephone in a variety of situations that require solicitation of information to identify concerns and offer solutions,
• Interpreting account information to address a variety of issues, guidelines, and past transactions.

For more information on qualifications please refer to .EducationFor positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click (Section 3, Explanation of Terms) or for Foreign Education Credentialing instructions.Additional information

• A 1-year probationary period is required.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the

or are exempt from having to do so. * We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under

. * This is a bargaining unit position.

• Tour of Duty: Will be determined by area

• Day Shift - Start and stop times are between 6:00AM and 6:00PM OR
• Mid Shift - Start and stop times are between 10:00AM and 8:30PM.
• Alternative work schedule, staggered work hours or telework may be available.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor\'s approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Season is from 8 to 10 months. Employees who work a seasonal work schedule are placed in non-pay status or recalled to duty as workload or budget dictates and in accordance with their seasonal employment agreement.
• Relocation expenses - NO
• If this position is designated as hard to fill and you were referred by an IRS employee, the employee may be eligible to receive a bonus for referring you under The Employee Referral Bonus Program (ERBP), recruiting strategy.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Federal government of the United States