Job Description

Job Title: Team Lead, Content Operations
Location: Remote
Reports to: Manager, Event Operations
About Us We believe in better. We believe that better culture, better benefits, and better solutions lead to achieving the best results. We help companies WIN by engaging their employees, partners, and customers with our future-proofed travel and events, incentives and recognition, and marketing services, programs. Bottom line: workplace engagement is kind of our thing We practice what we preach. A rewarding workplace isn\'t just for everyone else- it\'s for us as well! Our employees are the center of our workplace solar system, and we know that the greatest way to boost our company, is to invest in our employees, first. We\'re proud of the work we deliver and the people who make it happen. Anyone can give you good. We are ready to give you better. Join our team and achieve your best with us! What You\'ll Love About Us

• Great Company Culture. Our values don\'t sit on a shelf collecting dust, we use them in all we do! They\xe2\x80\x99re so awesome, we even created an employee recognition program surrounding them. Ask us about it!
• Rest and Relaxation. 3 weeks of vacation, 10 paid holidays, paid personal days, and 1 full day dedicated to serving your community.
• Make an Impact. We care about your growth and development! Your ideas and voice are important to us, regardless of your position or background.
• Health Benefits. Medical with HSA and FSA options, dental, and vision. Employee health is one of our top priorities! We offer a free health and wellness program, and we reimburse a portion of your gym fees (ask us about this!).
• Prepare for the Future. 401(k) with a generous company match, and both legal and life insurance.
• Educational Benefits. Interested in furthering your professional development? We can help cover some of the costs!
• Give Back. Opportunities to get involved through our donation platform, One10 Cares.
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

Job Overview The Team Lead, Content Operations is responsible for providing leadership/direction to a team of Event Managers to ensure successful delivery of programs. Develop and mentor the assigned team of Event Managers to ensure their career path and growth.
Scope of Work

• Mentor and teach direct reports on department process compliance and customer requirements
• Provide performance feedback throughout year
• Conduct regular one-on-one meetings with direct reports
• Approval of time off requests/tracking compliance
• Participate in new-hire interview and hiring process
• Develop staffing plans to address sold project activity
• Maintain comprehensive Operational Playbooks to drive team organization and optimal performance
• Drive operational excellence and growth in collaboration with Sales Team partners
• Participate in and contribute to monthly team department and management meetings
• Attend program kick-off meetings
• Monitor client contract compliance
• Monitor invoice schedules
• Manage timelines and logistical elements per project
• Review/approve budgets and program financials
• Assist Event Managers with project tasks when needed
• Monitor hours/direct costs on a per project basis
• Take part in client program calls when needed
• Perform other duties as assigned

Knowledge, Skills, and Abilities

• 4 year degree or equivalent experience
• Experience in successfully leading individuals/team
• Computer proficiency in Microsoft office suite
• Proven ability in Project Management & financial aptitude
• Responsive communication both verbal and written, with high energy level and professionalism
• Available to work across different time zones, specifically Pacific Time Zone
• Possible travel for client meetings, site inspections and program operations