Job Description

we at Coforge have an urgent need for team lead - service desk technician with break/fix experience. this is an onsite position in Charleston, WV. interested candidates please apply or share you resume at shabnam.shaikh@coforge.com :

• First line of management for team members.
• Consistently identify, monitor and resolve performance/behavior/attendance issues using prescribed performance management techniques.
• Effectively interact with team members of potential diverse backgrounds and temperaments, while demonstrating a genuine interest in, maintaining open lines of communication with, and being an advocate for team members.
• Coach team members on their performance on a regular basis and write and deliver bi-annual performance review.
• Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
• Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Learning and Quality Management, and Workforce Management ) while taking an end-to-end ownership of employee issues.
• Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization\xe2\x80\x99s policies and applicable legal requirements.
• Meet or exceed all deadlines for scorecard reporting.
• Handle calls in peak situations.
• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Analyze trends and assist in creating action plans that determine a solution.
• Support and assist other Team Leaders as necessary.
• Demonstrate the Coforge culture through both behavior and attitude.
• Effectively use business standard oral and written communication skills on a daily basis.
• Demonstrate flexibility by working varying shifts and responding to unanticipated events.
• Maintain professional phone skills while applying knowledge to day-to-day experiences.
• Participate in candidate interview and selection process.
• Effectively interact with clients of diverse backgrounds and temperaments and varying levels of leadership, while demonstrating a genuine interest in and maintaining open lines of communication.
• Performs other duties as needed.

Job Type: Full-time Pay: Up to $20.00 per hour Expected hours: 40 per week Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Charleston, WV 25311: Reliably commute or planning to relocate before starting work (Required)

Experience:

• break/fix: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person