Job Description

About JobsOhio

JobsOhio is a private, nonprofit corporation designed to drive job creation and new capital investment in Ohio through business attraction, retention, and expansion efforts. Economic development is about creating a place where companies can thrive, and individuals can enjoy a higher standard of living. JobsOhio plays a leading role in economic development and serves as a catalyst to accelerate growth by investing in communities, helping Ohios businesses expand and attracting new companies to the state - all contributing to job creation, greater payrolls, and more investment.

Summary of Position

We are looking for a qualified Technical Architect to join our team. The ideal candidate possesses a combination of technical skills and business management acumen. This role will manage Information Technology (IT) staff and vendors and architect systems based on a deep understanding of the security and business needs of JobsOhio. The role will oversee employee and office IT support, lead IT related projects, and ensure quality over helpdesk, system functions, and staff support. This role requires broad technical experience including systems, infrastructure, and process documentation. The ideal candidate will have a strategic mindset that aligns with the business needs and easily works cross-functionally to ensure security, support, quality, and innovation with all departments in mind. Candidate must be customer service focused with an ability to multitask in a fast-paced business environment.

Duties and Responsibilities

• Problem solve IT issues for employees and at company meetings and events.
• Educate and support the helpdesk functionality as well as provide support in resolving helpdesk concerns as necessary.
• Partner with digital marketing team and work cross-functionally on website infrastructure, hosting and security
• Serve as the lead on migrating a web infrastructure from vertically scaled to a horizontal model in collaboration with agency partners
• Monitor risks to IT infrastructure by identifying and addressing any detected flaws in relations, workflows, or tools.
• Proactively assess endpoint management tools to ensure functionality and appropriate levels of security to protect the organization.
• Oversee the work of vendors that monitor, maintain, engineer, and implement legacy systems and provide new solutions for JobsOhio. The Technical Architects role is to monitor, hold accountable, audit, and support vendor work in systems to include, but not limited to, Azure, Office 365, Okta, JumpCloud, and AWS, while communicating any recommendations for improvement as observed.
• Draft, review, revise, and train on internal IT policies, process, and workflows (e.g. travel security).
• Manage internal IT direct report(s), provide coaching and development opportunities, and complete administrative tasks (e.g., performance evaluations, expense reports, etc.).
• Partner with the Enterprise Data Analytics (EDA) team and maintain responsibilities for renewing the SSL Certificate and subsequent applications to the Tableau infrastructure, performing operating system security patching on virtualize Tableau production, development, and app proxy servers, in alignment with JobsOhio Endpoint patching policy
• Complete upgrades to exiting Tableau infrastructure in Azure as well as perform maintenance and changes related to the Tableau servers, data pipelines, functions and their storage and connections to other systems
• Research best practices and cutting-edge tools and technology to improve office operations and security while proactively identifying gaps and solutions.
• Assist with presenting business cases to leadership to address areas of innovation and maintain excellence in cybersecurity and architect approved solutions. Then coordinate with leadership to align IT solutions and related projects with the needs of the business.
• Provide and manage access to core applications as identified by the organization. Collaborate cross-functionally to implement new platforms and provide related expertise and training or communication to staff.
• Prepare and/or review Statements of Work from third-party IT vendors to ensure business needs are prioritized.
• Assist and partner with Leadership and IT team in discussing and determining IT strategies and goal setting for the organization to ensure appropriate levels of security and technology is in place to support the business
• Assist in strategically identifying areas of opportunity within the internal IT function and ensure quality execution that minimizes risk and considers both the business needs and technical execution.
• Other duties as assigned.

Experience Requirements

• 8+ years of technical experience
• 5+ years of managing infrastructure
• Must be detail-oriented, able to multitask, and excel in a fast-paced environment
• Strong interpersonal skills and ability to collaborate and communicate (listening, verbal, and written) at all levels within the organization
• Ability to manage multiple technology platforms
• Ability to problem solve and determine effective solutions
• Ability to meet deadlines and work with a sense of urgency
• Extensive experience with macOS, Windows, Azure, O365, and AWS servers, cloud infrastructure and infrastructure as code are required
• Experience with Okta, Code42, Tableau, JumpCloud, NextJS, and Sophos a plus

Education Requirements

• Bachelors degree preferred; preferably in Information Technology or related field

JobsOhio is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, ancestry, familial status, or veteran status.

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