Job Description

Position Title: Technical Customer Service Representative

Wage: $55K-$70K per year

Shift: 1st

Hours: 8am-5pm Monday-Friday

As a Technical Customer Service Specialist II/Mechanical, you will support product lines by providing repair assistance, after-sales product support, and communication to the Field Sales Force and Field Service Training network. This position will assist in warranty administration for domestic and international dealers. You will be the driving force behind their Service Strategy and Execution and be a one-stop shop for all questions, ideas, suggestions, and requests about the products from within the Field Sales Force and Field Service Training network.

Technical Customer Service Representative Requirements:
- Associate Degree in related field; Bachelor\xe2\x80\x99s Degree in a related business program or engineering is preferred
- Minimum 3 years of experience of hands-on mechanical/electrical experience in a related field, preferably in automotive, industrial, construction or agriculture industries
- Excellent electrical and hydraulic troubleshooting skills
- Knowledge of two cycle, four cycle and diesel engines; understanding of current emission control systems is a plus
- Strong knowledge of hydraulic systems and ability to read schematics; focus on mobile hydraulics similar to ones used in excavators and loaders
- Knowledge of electrical systems and ability to read schematics
- Excellent verbal, written, and public speaking skills
- Strong problem-solving skills
- Proficient computer skills, including Word, Excel, and PowerPoint
- Ability to travel up to 10%, including globally
- Passport required for global travel

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
- Over 30 years of staffing experience
Best of all, our services are 100% free to job seekers!
We are proud to be an equal opportunity employer.

maria.ertmer@qpsemployment.com
Branch: West Allis WI
IND999
#ZR

QPS Employment Group