Job Description

Have a knack working with Providers? How about training Providers?

At QTC, the nation\xe2\x80\x99s largest provider of disability and occupational health examination services, we are PASSIONATE about our country\xe2\x80\x99s veterans, UNITED as a team and INSPIRED to make a difference.

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Competitive compensation and quarterly bonuses
• Tuition reimbursement
• A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
• Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• An inclusive and ethical work place

Pay Range:

$60 - $70K

Pay and benefits are fundamental to any career decision. That\'s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available .

The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Job Summary:

The Technical Provider Liaison is responsible for conducting new provider technical orientation including implementation of software, monitoring and performance of providers via teleconferencing tools. Ensure execution of policies and procedures, provider and provider staff education for updates and maintenance of QTC specific tools.

Essential Duties and Responsibilities:

• Conduct new provider technical orientation and re-orientation as needed including implementation, monitoring and performance of providers and business tools
• Creates, maintains and delivers training curricula via teleconferencing tools
• Responsible for supporting the execution of policies and procedures, provider and provider staff education on workflow training, updates and maintenance on processes and tools specific to QTC
• Conduct user acceptance testing as needed for changes to applicable software applications
• May provide quality assurance through medical report review and specialty exam reports and provide feedback to providers
• Responsible for timely and accurate completion of daily workload, ensure departmental standards are met related to timeliness and accuracy of provider modifications and aid in resolution of administrative issues, concerns or problems
• Assist in creating training aids for providers and staff as necessary
• Perform other duties and responsibilities as assigned

Competencies:

• Experience with Windows and Mac platforms and MS Office applications required
• Experience with multiple operating systems and web browsers required
• Knowledge of web browser/application installations and troubleshooting required
• Ability to troubleshoot technical issues with providers in person and/or WebEx (e.g., unlocking medical records, password resets, etc.)
• Basic knowledge and understanding of CRM and/or ticketing systems (e.g. Service Now, Remedy, Jira) strongly preferred
• Effectively interface with clients, Operational/Clinic personnel, claimants, and providers on a regular basis
• Strong documentation, presentation and communication skills required
• Ability to effectively manage competing priorities, with a sense of urgency
• Demonstrated ability to work independently, take initiative and be self-motivated, as well as work in a team environment
• Knowledge of training needs assessment and root cause analysis
• Ability to quickly learn a variety of systems/software including proprietary

Education and/or Experience: (includes certificate & licenses)

• Software testing experience (user acceptance testing) is a plus
• Knowledge of HIPPA and medical terminology is a plus
• High School Diploma/GED required
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Experience Required

• 3 - 6 years: Relevant Professional Experience

Education Required

• Bachelors or better

Skills Preferred

• Problem Solving
• Critical Thinking
• Communication
• Computer Literacy
• MS Office
• Customer Service
• Written Communication
• Verbal Communication

Behaviors Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations Preferred

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c)

QTC Management