Technical Support Engineer Public Safety
Job Description
job summary:
Our Washington DC based transportation client is seeking a Technical Support Engineer for a long-term contract opportunity. Candidates must work onsite 3 days a week in Wilmington, DE. .
location: Wilmington, Delaware
job type: Contract
salary: $64.25 - 64.50 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Technical systems analyst assigned directly to their National Communication Center (NCC).
The systems analyst will work closely with our customers to triage technical issues and provide a primary point of escalation to our First Responders.
The analyst will work directly with PD to learn the business, document their current usage, and assist in the design and development of client specific Projects specific to the NCC, including but not limited to the CAD Upgrade, Phone and Radio Replacement, Text-a-Tip replacement, and License Plate Reader replacement.
This person will also gain working knowledge of service-now/ITIL platforms and navigate an issue through the incident management process.
- Bachelor\'s Degree in Computer Science or Information Systems or a minimum of 5 years of relevant experience.
- Experience in Microsoft SQL Database
- Experience in implementation and integration of vendor-developed applications (COTS).
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
- SECURITY
- servicenow
- ITIL
- Ticketing
- Computer
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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Job Detail
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Job IdJD4339840
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$25 - 64.5 per hour
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Employment StatusPermanent
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Job LocationWilmington, DE, United States
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EducationNot mentioned