Job Description

job summary:
Enterprise Healthcare client has an immediate opening for a highly motivated Technical Support Representative to join their dynamic and growing team. All qualified candidates are encouraged to apply!

Understands Customer Satisfaction is key to the overall success of the Technology Solution Zone! Present a positive, customer-focused image at all times. Must be a team player!
location: Morris Plains, New Jersey
job type: Contract
salary: $20 - 25 per hour
work hours: 7am to 3pm
education: High School

responsibilities:
Meet and greet Client colleagues to answer questions and resolve problems related to all Lines of Business for Client products and services.

Triage colleague technical problems and determine if further technical assistance is needed.

Maintain documentation on incoming issues via Technology Solution Zone registration tool including steps and actions taken to resolve colleague issues.

Provide excellent colleague support for all technology products and services. ?

Ensure issues are resolved within a specified timeframe per our SLA\'s (Service Level Agreement).

Maintain a clear level of communication with the colleagues and advise of next steps.

Understands Customer Satisfaction is key to the overall success of the Technology Solution Zone! Present a positive, customer-focused image at all times. Must be a team player!

qualifications:

• Experience level: Entry Level

• Education: High School (required)

skills: * Customer Relations

• Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad