Job Description

Would you like to be part of a collaborative and supportive team?

Do you enjoy resolving customer issue to achieve customer satisfaction?

Join us in shaping a more just world.

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About the Role

You will provide telephonic-technical support and problem resolution to customers every day to increasing LexisNexis revenue. You will escalate unresolved customer problems, sharing your knowledge internally to continually improve knowledge of the team. You will work in a team environment to maximize individual and team performance.

Responsibilities

• Participate in the resolution of end user\xe2\x80\x99s desktop computer issues that may include hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned \xe2\x80\x94 hardware, software, telecommunication, business application, customer connectivity, etc.

Requirements

• Display experience with software support
• Experienced with internet troubleshooting and website support
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Adapt quickly to understand key terms and phrases to apply appropriate troubleshooting techniques.
• \xc2\xb7Calmly work with difficult customers and diffuse frustrating situations

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Comprehensive, multi-carrier health plan benefits - Disability insurance - Dependent care and commuter spending accounts - Life and accident insurance - Retirement benefits (salary investment plan/employer stock purchase plan) - Modern family benefits, including adoption and surrogacy

About our Team

LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We\xe2\x80\x99re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

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RELX