Job Description

The Division of Technology Services (DTS) is looking for someone who loves to solve problems, is passionate about new technology, and is a talented and motivated individual looking to pursue a career with us as a Desktop Services Technician. We support all state agencies in the geographic area and a variety of enterprise applications offering a challenging fast-paced work environment. This position requires a high level of expertise and broad experience in desktop hardware, applications, and advanced troubleshooting. You will work under the direction of the area supervisor and become a key team player in the Campus D Desktop Support group. You will be coordinating the efforts of 3 other DTS Desktop Support Techs to meet the needs of DABS. This will include support for all the DABS main building, warehouse, and stores. You will work closely with agency staff to ensure that the retail environment works works well. This will also include on call support for the stores.There may be times when you will be required to work extended hours and/or weekends to implement changes, troubleshoot issues, or complete project tasks.You will be working in a group consisting of 3 desktop support specialists. You will work with all hardware and software products used by the customers in the geographic area. You will be part of the team, helping to troubleshoot problems and provide customers solutions.This position will be located in the office, five days a week at DABS Main Building - 1625 S 900 W Salt Lake City, Utah.This position may be filled at any of the advertised levels below, depending on qualifications:Technical Support Spec II - $29.00 - $44.79Technical Support Specialist III - $33.23 - $48.59Why join our team?
We have great business partners who want to serve Utah citizens efficiently and effectively, while working within the guidance of their federal and state partners. This is an opportunity to make a difference for Utah citizens while being a pivotal part of an exciting IT team. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. to view a summary of all the benefits we offer.The Agency:
To learn more about The Division of Technology Services check us out . The State\'s environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements every day.Example of Duties

• Troubleshoot issues with PCs and Windows 10 & 11 operating systems.
• Troubleshoot issues with all Apple products.
• Plan, organize, and prioritize time and workload in order to accomplish tasks and meet deadlines with a diverse set of user needs.
• Communicate information and ideas clearly, and concisely, in writing; read and understand the information presented in writing.
• Participate in and provide feedback and recommendations in developing standards and guidelines for Desktop Support.
• Provide instructions and guidance on best practices to members of your team.
• Install, troubleshoot and optimize workstations within standards.
• Provide excellent customer support to the agencies in the assigned geographic area.
• Coordinate work of 3 other techs
• Provide thorough documentation when resolving tickets.
• Work closely with IT Director and agency to complete projects
• Be the team lead for the techs located at DABS Main

Qualifications

• At least 3 years experience providing desktop support for a company or business.
• Extensive knowledge on supporting and troubleshooting PC and Apple products.
• Extensive knowledge on supporting and troubleshooting Mac devices.
• Experience with central administration, support, and maintenance of mobile device operating systems, i.e. iOS, and Android
• Experience with centralized administration, support, and maintenance of Mac and Windows operating systems
• Experience with central administration, support, and maintenance of the following system types:
• System Center Configuration Manager administration and ENGL imaging
• Active Directory administration
• Mobile Device Management experience
• Remote Access and Control
• Endpoint Security
• File and Print Services
• Experience with TCP/IP Networking including troubleshooting.
• Installation and performance analysis of in-house, open-source, and commercial off the shelf (COTS) software
• Knowledge of laptop and desktop hardware for Mac and PC computers
• Proven ability to quickly learn and implement unfamiliar technologies
• Must be a self starter who stays on task and works hard to get devices deployed to the end user within two to three days.
• Must be highly organized, and have the ability to complete projects and assignments on time with little supervision

Supplemental Information

• Employment is contingent on passing a drug screening and a background check.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.

Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: . To access a Total Compensation Calculator in Excel format click .FMLA General Notice:
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State of Utah