Job Description

Provide technical and break/fix support for all PC desktop hardware and software; peripherals such as printers, and mobile devices; Respond to incoming helpdesk incidents: diagnose and troubleshoot problems; coordinate desktop computer and software installations, and provide end-user training on desktop hardware, software, and telephone systems.

Key Responsibilities/Duties \xe2\x80\x93 what you will be doing

• Diagnose and resolve desktop/laptop/mobile devices/peripherals related hardware and software issues logged as incidents into the ITSM

• Install, configure, maintain, and upgrade PCs, laptops, printers and mobile devices in a highly secured networked environment

• Perform client software installation and configuration.

• Assist with Desktop Support, Desktop Asset Services, Infrastructure Services and Corporate Agenda projects and initiatives.

• Maintain the highest-level possible technical computer systems technology skills/knowledge with constant education through individual. CBT and/or classroom (physical and/or virtual).

Qualifications \xe2\x80\x93 what you need to perform the job

EDUCATION:

• Bachelors Degree or equivalent business and/or technical experience preferred

EXPERIENCE:

• Requires a background of 1-3 years PC support experience.
• Must have thorough knowledge of the MS Windows operating systems, MS Active Directory, MS SCCM and MS Office 365 suite.
• Knowledge of iOS and mobile device management system(s).
• Previous experience providing technical support in a highly secured environment preferred

SKILL REQUIREMENTS:

• Requires strong technical skills and aptitude for learning new software programs, performing hardware and installing applications. Requires strong analytical and problem-solving skills, decision-making ability and the ability to work well under stress and time pressures. Must be able to understand the managed care business to provide effective support and service to customers.

• Requires strong interpersonal skills. Requires the ability to effectively communicate with customers and provide high quality customer service and support.

Commitment to Diversity, Equity & Inclusion

Point32Health is committed to making diversity, equity, and inclusion part of everything we do\xe2\x80\x94from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

This job has been posted by Ignyte AI on behalf of Point32Health. Ignyte AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of Ignyte AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Req ID: R7021

Point32Health