Job Description

There are 2 position available with a schedule that works all weekends:

#1 Sat-Weds, with Thurs/Fri off (Sat 9-5, Sun 12-5, Mon 9-6, Tues 9-5, Weds 9-5, plus 2 hours off desk)

#2 Weds-Sun, with Mon/Tues off (Weds 9-6, Thurs 9-5, Fri 9-5, Sat 9-5, Sun 12-5, plus 2 hours off desk)

As our

Technology Specialist for our libraries, you will help to make technology accessible to our patrons so that they can be confident using technology.


Every day you will be assigned to one of our library branches where you will be assisting patrons in-person with their technology questions. You will be trained to help manage the 3D print service. You will also be trained to provide support for various district technology hardware/software issues as they come up. You will be part of a team that communicates with each other by chat or email to collaboratively meet the community's tech needs.


To thrive in this job, you must enjoy teaching others how to use technology (including laptops, phones, tablets, apps, software, etc.), troubleshooting issues, learning fixes on the spot and walking a patron through the fixes so that the patron learns throughout the process.


You also must have a desire to make a difference in the lives of our patrons, and commitment to making sure the problem is solved in its entirety, following up whenever something needs it and finding creative ways to get people help, with the ability to set appropriate boundaries to curb problematic patron behavior. If you are the frequent go-to tech person in your family, or you've taught tech skills to others this may be the job for you.


You enjoy tricky tech problems because you know how to troubleshoot and get creative to find solutions, and you are unwilling to give up until you find an answer.


You have a team-focused attitude. You extend support and kindness to colleagues while acting independently with minimal oversight and take the initiative to learn on your own.


You are reliable and on-time and know the impact when you're not. You can read schedules and interpret changes to determine where to go next.


We are always looking to expand the reach of our service so if you are proficient in

Spanish, Russian or Arabic

we encourage you to apply.

You must have:

One year of technology-related experience. One year of customer service or teaching experience. Demonstrated intermediate aptitude for technology/troubleshooting skills. Patience and aptitude for working with patrons of all backgrounds and skill levels Ability to find answers to things you don't know. Positive contributor and supportive team member and invested in the success of teammates. Ability to work all weekend days

What makes us special?

The

Technology Specialist

team culture is one in which we are comfortable asking each other questions without judgement, to make tech knowledge more accessible to our team as well as our patrons. We build each other up, support each other, ask for and share advice with each other, and give each other credit for our ideas and accomplishments. We take our role seriously and hold ourselves and each other to high standards, and we also allow room for fun, excitement, and camaraderie. Arapahoe Libraries encourages its staff to set appropriate boundaries with the public which makes for a more positive working environment in a public-facing role.

Work Environment:

The essential duties for this position are performed in an indoor, public-facing environment.


Moderate noise (computers, phones, printers and patron interactions).


Ability to work varying shifts, including evenings and weekends.


Ability to work in confined areas.


Ability to work inside in all types of inclement weather conditions.


Ability to travel to various Library District locations, including flexibility with changing locations on short notice. This position does not have one set home location and requires traveling to different locations as assigned.


May communicate with staff and patrons across multiple communication channels, including email, phone, video, online chat and in-person.

Physical Activities:

Physical activities required to perform essential duties include:


Must be able to remain in a stationary position 75-100%of the time.


Must be able to move around 75-100% of the time.


Ability to lift to 20 lbs.


Ability to carry up to 20 lbs.


Ability to push and pull a cart weighing up to 20 lbs.


Ability to kneel, crouch, reach and stoop 50% of the time.

This job description describes the general level of work being performed and is not necessarily an all-inclusive list of job-related responsibilities, duties or aspects associated with the job, and may be amended anytime based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Inclusion and diversity are part of our values at Arapahoe Libraries. Qualified applicants who represent the diversities of the communities we serve are encouraged to apply.