Job Description

Job Responsibilities

Manages day-to-day activities of Telecommunications Center (TCC), assuring that the TCC is in compliance with all State, Federal, and DPS regulations and policies. Develops and implements procedures for receiving and dispatching information to all law enforcement personnel. Ensures personnel are adequately trained.

Reviews and updates the Center\'s operating procedures and analyzes telecommunications equipment on a continuing basis. Makes recommendations for changes to Telecommunications Commander. Operates radio and telephone equipment as needed.

Responsible for work schedules, time sheets, leave slips, and other related paperwork.

Represents the agency and attends meetings related to the Telecommunications Unit with the Telecommunications Commander, or in their absence.

Assist the Telecommunications Commander in developing emergency operation procedures for center. Including EPD operations, personnel coverage, and emergency backup power and communications ability. Acts as an essential employee during hazardous weather and emergency events (i.e. hurricanes, snow storms, etc.).

Completes Employee Performance Management Systems (EPMS) Evaluations for subordinate personnel before the due date and ensures all quarterly evaluations are completed for new employees in a timely manner.

Minimum and Additional Requirements

State Minimum Requirements
A high school diploma and journey-level work experience in the maintenance and repair of electronic communications equipment, in telecommunications or computer operations. An associate degree in a technical communications discipline may be substituted for the required experience.

Agency Additional Requirements
High School Diploma and at least six months experience as an Assistant Telecommunications Supervisor (ATCS) or a Telecommunications Supervisor (TCS); or must have four years of public safety dispatch experience and at least six months experience as a public safety dispatch supervisor or manager. Have or within one year of hire obtain NCIC Full Function certification. Must be familiar with the overall functions of a public safety dispatch center\'s policies, rules, and regulations.

Possess a thorough knowledge of rules, regulations, and policies governing the operation of a Public Safety Telecommunications Centers. Must be able to plan, organize, and set priorities to ensure that multiple responsibilities are completed. Possess the skills necessary to manage and supervise employees, often dealing with complex and difficult situations. Demonstrate sound judgement and calm attitude in crisis or emergency situations. Full Function Certified in SLED/CJIS and FBI/NCIC computer system or obtain this certification within one (1) year of selection.

Works independently using personal judgement and discretion to make responsible decisions about office management, under guidance of the Telecommunications Commander and Telecommunications Executive Officer.

The TCM position is an essential position. Responsible for complete operations of a TCC, as well as work a position on the radio and/or NCIC terminal. On-call 24 hours a day, 7 days a week to respond to emergencies. Must be able to work rotating twelve (12) our shifts as needed which includes days, nights, weekends, holidays and irregular hours on short notice.

Additional Comments

Under the supervision of the Telecommunications Commander and/or Telecommunications Executive Officer. Responsible for the administrative duties required of a Telecommunications Manager in the TCC. Ensures the TCC is in compliance with established regulations and procedures. Performs all tasks/duties which are not directly related to radio operation, yet is responsible for these duties as well when necessary. Responds to emergencies by being on call 24 hours a day, 7 days a week.

This position requires being able to work on rotating twelve (12) hour shifts which includes days, nights, weekends, holidays and irregular hours on short notice. Shifts are scheduled based on center needs to cover shifts 24-hours a day, 7 days a week. Must work a minimum of 40 hours weekly (Sunday-Saturday). Responsibilities include providing immediate response to emergency situations and determine required action in a calm manner. On call 24 hours a day, 7 days a week to respond to emergencies.

The South Carolina Department of Public Safety is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin. The department prohibits discrimination based on race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin.

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