Job Description

Position Summary

The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City\'s Indianapolis metropolitan areas and Marion County.The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

This position is responsible for dispatching emergency and non-emergency calls for services for either EMS & Fire or Police Services. The position is not dual trained for dispatching both EMS, Fire, and Police services. The Incumbent is responsible for receiving and evaluating emergency and non-emergency calls for fire, medical, or police services agencies dependent on the telecommunicator\'s area of expertise and training. The incumbent dispatches appropriate units and following established protocols. Incumbent is required to direct emergency and non-emergency calls for service to fire, EMS, and police telecommunicators when unable to provide the necessary assistance to the caller due to training limitations. Incumbent is responsible for answering emergency and non-emergency radio traffic and function as a critical part of every incident by facilitating request and insuring procedures and protocol are followed. Incumbent follows the required knowledge of established policies and procedures, which controls most of the actions in this position. Incumbent must also rely on training and experience in cases when an incident falls outside of established standard operating procedures.Incumbent must be able to quickly assess any incident, determine the necessary response and be able to summons supervisory assistance when needed. Incumbent in this position shift may vary. Position reports to the Supervisor, Shift.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

• Processes emergency and non-emergency calls received via telephone while remaining apprised of all Fire, EMS, or Police officials within the jurisdiction of the 911 Center for Marion County
• Follows established policies, procedures, rules and regulations in handling emergency calls and incidents with specific focus to their trained operational field of Fire, EMS, or Police operations within the 911 Center
• Enters information into CAD, VESTA, Map, EMSystem, Locution and/or other systems used accurately
• Acquires and maintains necessary certifications as required by the division
• Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording, and monitoring devices
• Must maintain confidentiality at all times
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

High School Diploma or equivalent. Must be 18 years of age or greater. Must have excellent hearing & eyesight, be able to manually enter information into various systems by keyboard typing and capable of physically sitting for long periods of time at an assigned workstation. Must be able to pass a full scope background investigation to include a psychological and physical examinations. Cannot be convicted of a felony and most misdemeanor crimes which involved moral turpitude. Must be able to ensure the effective treatment of customers whether face to face or telephonically in a professional and courteous manner. Telecommunicator I, EMS, and Fire operations positions must be able to acquire and maintain EMD certification, APCO PST1or department equivalent and CPR certification within 1 year of hire date. Must pass Critical assessment test, all certification courses and successfully complete the MESA Communications training program. Must be able to read a map and provide directions, monitor road, weather conditions, and make necessary adjustments. Must be able to hear effectively. Attention to detail is required each all or transmission, every day. Must be able to communicate effectively as diligence is required for every transmission, every day. Must be able to work under extremely stressful conditions. The dispatch center is open 24 hours, seven days a week, including holidays. This position\'s shift (i.e., early, middle, or late) will be assigned based on the agency\'s current needs.

All rates are bi-weekly.

2023 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://media.graphassets.com/fXBSN1Q7SQu0d2T9mmrA

Life Insurance Employee Only (rates per $1,000 per month):

Basic: Employer Paid

Optional Life Insurance Employee Only (rates per $1,000 per month)

Additional:

25-29 $0.053

30-34 $0.075

35-39 $0.090

40-44 $0.120

45-49 $0.203

50-54 $0.330

55-59 $0.545

60-64 $0.723

65-69 $1.208

70 + $1.867

IMPORTANT PERF UPDATE:

*For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR

1. All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You\'re always vested in your ASA portion - it\'s always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee\'s career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member\'s age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

2. Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.

With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:

Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You\'re always vested in your ASA portion - it\'s always yours.

Part two - This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. You are:

• 20 percent vested after 1 full year of participation

• 40 percent vested after 2 full years of participation

• 60 percent vested after 3 full years of participation

• 80 percent vested after 4 full years of participation

• 100 percent vested after 5 full years of participation

3. All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You\'re always vested in your ASA portion - it\'s always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee\'s career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member\'s age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

4. City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.

The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee\'s compensation per pay period.

Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.

City of Indianapolis and Marion County