Job Description

Job Summary

We are seeking a dedicated and customer-focused Member Services Representative to join our team. In this role, you will be the first point of contact for our members, providing exceptional service and support. You will assist with various financial transactions, and cash handling, while ensuring compliance with company policies and procedures. Your ability to build rapport with members and effectively address their needs will be crucial to your success.

Responsibilities

Provide outstanding customer service by addressing member inquiries and resolving issues promptly. Detect and prevent fraud by monitoring transactions and identifying suspicious activities. Utilize financial software to assist members with account management and inquiries. Handle cash transactions with precision, ensuring accurate cash management practices. Perform basic math calculations to support financial operations and assist members effectively. Promote additional services through upselling techniques to enhance member experience and satisfaction.

Skills

Math skills, including basic math calculations for accurate financial reporting. Effective communication skills to interact positively with members and team members alike. Ability to work in a fast-paced environment while maintaining attention to detail.
Join us as a Member Services Representative where you can make a difference in our members' financial journeys while developing your career in the financial services industry.

Job Type: Full-time

Expected hours: 36 - 39 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance
Schedule:

Day shift Monday to Friday Weekends as needed
Work Location: In person