Temp Patient Services Representative Call Center
Asheville, NC, United States
Job Description
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TEMP PATIENT SERVICES REPRESENTATIVE \xe2\x80\x93 CALL CENTER Are you passionate about the patient experience? Western North Carolina Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are looking for a friendly and welcoming individual who enjoys patient interaction for a full-time temporary role as a Patient Services Representative in our Call Center.
Represents WNCCHS as the primary greeter for patients and visitors contacting our Call Center. The Patient Services Representative functions as a telephone agent/receptionist, scheduling patient appointments, handling routine inquiries/call management, confirming appointments, and directing calls appropriately to other departments. Communicates with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way. Bilingual English/Spanish candidates are preferred but not required to help our Spanish speaking patients.
Please note this is an in-person position at 29 Turtle Creek Drive, Asheville, NC 28803. The temporary position would be for approximately 10 weeks for 40 hours per week. RESPONSIBILITIES- Include but are not limited to the following:
- Register patients for clinic visits; assist patients who may not be able to read/write to complete the registration form.
- Greets, registers, and enrolls all incoming and exiting patients, verifying required identity, insurance, and financial information, and soliciting and entering all required information using an electronic medical record.
- Facilitate patient flow and communicate delays with patients and clinical staff.
- Responsible for keeping the reception and patient waiting areas clean and organized.
- Schedule appointments according to established templates. This includes follow-up appointments or rescheduling/cancelling patients as needed.
- Collect visit fees and co-payments from patients.
- Answer questions and provide accurate information to patients and visitors related to services delivered and operational procedures.
- Continuously update the patient electronic health record, paying special attention to Unique Patient Identifiers (UPI), third-party payer data, addresses, and telephone numbers.
- Make legible and complete photocopies of third-party payer identification documents (e.g., Medicare cards). Scan documents into the electronic health record
- Use internal and external databases to verify the patient\xe2\x80\x99s third-party payer coverage for specific dates of service.
- Obtain required signatures from patients or their legal guardians and ensure patients or their legal guardians receive required documents (e.g., Notice of Privacy Practices)
- Answer telephone lines and route telephone calls to appropriate staff; make patient reminder calls as needed.
- Participates in mandatory in-services, drills, staff meetings and other trainings.
- Performs duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
- Facilitates the maintenance of a clean, neat and well-organized work area.
- Participates in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
- Support current incentive, regulatory, and certification requirements (such as MIPS, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
- Performs other duties as assigned
- Bilingual English/Spanish preferred
- At least one year in a customer-facing role in any service-related industry.
- High School diploma or equivalent required.
- Additional skills preferred: At least one year in a medical office setting is highly desired.
- Ten (10) Paid Holidays
- Accrued PTO (total of 156 hours 1st year)
- No weekends or holiday work required
- Monthly Staff Meetings and Training
- Relias Learning Management System
- Epic Electronic Health Records (EHR)
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Job Detail
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Job IdJD4385243
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAsheville, NC, United States
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EducationNot mentioned