Job Title: Floral Clerk Reports to: Floral Supervisor Salaried or Hourly: Hourly Job Code: 000730, 100581 Department: Produce Date: March 2015 Position Purpose: Provides fast, friendly, personalized customer service in the floral department. Maintains and waters floral department products. Assists customers with special orders. Key Responsibilities & Accountabilities: \xc2\xb7 Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson\xe2\x80\x99s philosophy of personalized service in the floral department. \xc2\xb7 Takes special orders from customers by telephone or in person. \xc2\xb7 May order balloons, helium tanks, plants, flowers, accessories and supplies. Ensures product freshness and selection. Monitors and responds to special occasion merchandising requirements, sales trends, ad or seasonal promotions, and customer feedback. \xc2\xb7 Performs receiving duties including breaking down loads, verifying orders against invoice, inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor plants, shrubs and flowers. Follows proper processing procedures for all cut flowers. \xc2\xb7 Decorates plants. Makes bows and balloons. Prepares bouquets. \xc2\xb7 Controls shrink and cost. Prevents the sale of product that does not meet standards. \xc2\xb7 Complies with all workplace safety rules and regulations. Ensures proper signing and pricing. \xc2\xb7 Performs periodic inventories. Processes administrative paperwork and maintains accurate department records. \xc2\xb7 Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal. \xc2\xb7 Assists customers by making product suggestions and engages in suggestive selling. Makes intercom announcements. \xc2\xb7 Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area. \xc2\xb7 Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. \xc2\xb7 Other necessary and required duties. Skills and Physical Requirements: \xc2\xb7 Requires basic knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures. \xc2\xb7 Requires a good understanding of overall company practices and Floral Department policies and procedures. \xc2\xb7 Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 60 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products. \xc2\xb7 Manual dexterity and good eye-hand coordination are necessary. \xc2\xb7 Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of produce variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures. \xc2\xb7 Operates telephones, knives, scissors, safety cutters, stem cutters, wire, staples, hot glue guns, spray paints, balloon heat sealing machines and helium tanks. Utilizes cleaning supplies and equipment. Utilizes knives and safety cutters. Requires use of latex gloves. \xc2\xb7 May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required. \xc2\xb7 Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties. Job Type: Part-time Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Floral design: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person