Job Description

NOTE: This role is a temporary role expected to last around 6-9 months, but could be shortened or lengthened based on departmental needs.

*All work must be performed in the United States.

ABOUT US:

Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.

JOB SUMMARY:

Navient has immediate openings for our temporary, work-from-home Remote Customer Service Representative. The Customer Service Representative role is a fast paced, high volume, inbound call/email center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Agents will be cross trained in both call center and application processing.

New hire training class starting on Tuesday, January 2, 2023

$16.00 per hour plus bonus plus bilingual differential (English/Spanish) of $1/hr with passing assessment results

Work from home on Navient provided computer equipment

This new role will be a fast-paced, high volume, call center position

*This temporary position is not eligible for benefits.

REGULAR SCHEDULE:

Monday - Friday 8-5 EST

*Hours subject to change depending on business needs.

MINIMUM REQUIREMENTS:

High School Diploma or G.E.D.

Must be fluent in English/Spanish

Experience in servicing customers with professionalism, diplomacy and consideration for the customer's requests or concern

High speed internet access (Minimum 10MB upload speed, 100MB download speed)

You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.

Landline phone or cell phone

Must be able to download an app on a Smartphone or tablet

Private workspace or home office free of distractions and outside noise

Excellent written and verbal communication skills

Fast learner, ability to maintain an in-depth understanding of the training curriculum

Excellent PC and internet navigation skills

Efficient time management skills

PREFERRED QUALIFICATIONS:

Prior experience in a high-volume call center preferred

Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.

Ability to perform mathematical operations such as calculating percentages and working with large numbers

Ability to use analytical skills to interpret and evaluate information

Ability to read, write, and speak English (Bilingual preferred)

Ability to thrive in a fast-paced work environment

Strong customer service skills and knowledge of customer service best practices

Ability to maintain confidentiality of program information

Proficiency with Microsoft Word, Excel, Outlook, and Internet

Offers of employment are contingent upon a pre-employment background check including a drug test.

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

Navient