Job Description

If you are an IT Professional looking for exponential career growth and development, you are going to love working at Gensco! We are GROWING within our IT Department and are looking to add a Tier 1 System Support Specialist, to help support an incredible Team.Schedule - Monday-Friday Graveyard Shift 7:30pm to 4:00am
Full Time - Pay Range $25 to $30 per hour based on experienceWhat Gensco Can Offer You as a Team Member:

• You won\xe2\x80\x99t be just a number
• Plenty of upward mobility and training
• Be a part of a diverse team with a multitude of skillsets and talents
• Work in a collaborative environment, whether you\xe2\x80\x99re working onsite or remotely
• Hone your skills by working on creative internal applications

What You\'d Be Doing

• Respond promptly to incoming support requests via phone, email, or ticketing system.
• Diagnose, troubleshoot, and report on technical issues related to P21, PathGuide, Global Shop, Microsoft Office, and other commonly used software.
• Maintain basic knowledge of software operations, including login problems, performance issues, and application errors.
• Conduct basic hardware troubleshooting to identify and resolve common hardware-related problems.
• Assist in the setup and deployment of desktop computers, laptops, and peripherals for end- users.
• Configure hardware components, including installing operating systems, software applications, and drivers.
• Create and maintain user accounts, email profiles, and access permissions for various software applications.
• Assist in onboarding new employees by setting up their user accounts, workstations, and access to necessary systems.
• Provide user support for account password resets, account lockouts, and access issues.
• Maintain an average response time of 15 minutes to incoming support requests.
• Achieve a minimum issue resolution rate of 75% for Tier 1 support.
• Collaborate with Tier 2 technicians to escalate hardware-related incidents for further analysis and resolution.
• Collaborate with other Tier 2 technicians for knowledge transfer and support consistency.
• Document hardware troubleshooting procedures and solutions for reference.
• Communicate technical solutions and next steps to end-users professionally.
• Respond to and resolve IT-related incidents during shifts, escalating complex issues to Tier 2 or appropriate teams when necessary.
• Participate in ongoing training and professional development to enhance technical skills and knowledge.
• Perform other duties as assigned by the supervisor

The Company You\xe2\x80\x99d Be SupportingGensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Pacific Northwest for over 70 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 900+ Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.Gensco\xe2\x80\x99s Mission: \xe2\x80\x9cProvide all of our customers with quality products and services the first time, every time, and to provide all Team Members with opportunity and job satisfaction.\xe2\x80\x9dEducation/Experience/Skills

• Proven experience (approximately one year) in providing technical support in an IT helpdesk environment.
• Solid understanding of ERP-based software, and other commonly used business-related applications.
• Proficiency in user account management, email setup, and access control, particularly within Azure Active Directory and Microsoft 365.
• Proficiency in user account management, email setup, and access control.
• Knowledge of operating systems, software applications, and drivers.
• Solid understanding of hardware components and PC setup.
• Proficiency in using remote support tools for assisting users remotely.
• Knowledge of IT hardware, operating systems, and network concepts.
• Strong problem-solving and analytical skills.
• Excellent communication skills

Benefits

• Healthcare coverage of medical, dental and vision available 1st of the month following date of hire
• Paid time off including vacation, sick leave, and holidays
• Generous discretionary Profit Sharing
• 401(k) Retirement Plan
• Tuition reimbursement for 2-year and 4-year degree programs for Team Members
• Post high-school scholarship opportunity for Team Member\xe2\x80\x99s children
• Employee Assistance Program

Come join our successful Team!
Gensco is a drug free company and EOE.
For an opportunity to join our winning team, please apply online at Gensco.com/CareersPowered by JazzHR

Gensco