Job Description

KDS

Job ID 2325130

Koniag Data Solution, LLC a Koniag Government Services company, is seeking a Tier 2 Support Technician with a Public trust clearance to support KDS and our government customer in St. Louis, MO. The primary job location is anticipated to be at the customer\'s facility in Spanish Lake near St. Louis MO, but temporary service may be required at the customer\'s facility in Valmeyer IL.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Responds to service desk calls and enters information into tracking software such as ServiceNow and actively monitors the progress/status of user complications.
• Provides Tier 1/2 resolution service in a Windows, and Active Directory environment, typically using a knowledge base.
• Under supervision, performs routine IT Operations & Maintenance (O&M) functions including Customer Support, routing patches & upgrade, backups & moves, adds and changes (MACs)
• Responds to service desk calls and enters information into tracking software such as Remedy and actively monitors the progress/status of user complications.
• Under supervision, performs routine IT Operations and Maintenance (O&M) functions including Customer Support, routing patches and upgrades, backups and moves, adds and changes (MACs).
• Documents each incident with detailed break-fix steps and resolution in BMC Remedy ticket tracking system.
• Provides friendly and advanced Customer Service and Support to VIP and other users.
• Identifies and develops documentation for work instructions, processes, and reporting.
• Communicates with high profile customers in a professional and courteous manner.
• Performs installs, upgrades, and configures customer-specific hardware and software.
• Accepts warm transfers from other technicians to continue remote support.
• Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
• Provides remote and on-site troubleshooting for hardware and software support.
• Troubleshoots and supports Windows 10 operating system, advanced MS Office product issues, and other IT issues.
• Upgrades software components as required.
• Configure and maintain and troubleshoot wireless mobile devices, including but not limited to Samsung Android phones and iPhones.
• Possesses the ability to complete multiple simultaneous projects in a timely manner.
• Interfaces with infrastructure, Network Operations, database, and development personnel.
• Completes all corporate requirements in accordance with KDS corporate policies.

Work Experience, Knowledge, Skills & Abilities:

• Associate degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Public Trust Clearance \xc2\xb7
• 4- 6 years of directly related experience supporting help desk operations.
• Candidate should possess or can obtain Microsoft or Apple Certifications.
• Candidate should be a self-starter, motivated, and be able to work independently but also work well as a team player/leader.
• Successful applicants must have the ability to obtain and maintain favorable background status.

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Koniag Government Services