Job Description

Location: Springdale, UtahPOWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR\xe2\x80\x99s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go caf\xc3\xa9, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.Job Summary:The Tour/Shuttle Driver is responsible for providing engaging and informative driving tours around Zion National Park for groups and hotel guests. This position ensures that all guests have a memorable experience while safely transporting them through the park. The Tour/Shuttle Driver will provide exceptional customer service, share knowledge about the park\'s history and ecology, and ensure the comfort and safety of all passengers.Essential Duties and Responsibilities:

• Conduct driving tours around Zion National Park, providing insightful commentary and engaging guests with stories about the park\xe2\x80\x99s history, geology, flora, and fauna.
• Safely transport guests to and from various points of interest within the park, adhering to all traffic laws and safety regulations.
• Ensure a high level of customer service by greeting guests warmly, answering questions, and addressing any concerns during tours.
• Maintain the cleanliness and proper functioning of the shuttle vehicle, conducting regular inspections and reporting any maintenance issues to the appropriate personnel.
• Assist guests in boarding and disembarking the shuttle, ensuring their safety and comfort at all times.
• Stay informed about current park conditions, road closures, and points of interest to provide accurate and timely information to guests.
• Maintain accurate records of tour participants and report any guest feedback or incidents to the Front Office Manager.
• Collaborate with other staff members to ensure smooth operations and an exceptional guest experience.
• Follow all company policies and procedures, as well as local and national regulations regarding transportation and hospitality services.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion \xe2\x80\x9cculture\xe2\x80\x9d with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest\xe2\x80\x99s expectations and create memories for our guests and staff.

Work Location:

• Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from the local vicinity is also acceptable.
• Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.

Required Knowledge, Skills, and Experience:

• Able to work and thrive in Zion National Park.
• Ability to requirements and compliance with our concessions contract.
• Ability to get along well with people, be honest, punctual and reliable.
• Ability to remain calm and friendly.
• Ability to adapt to changing work conditions.
• Ability to work cooperatively in a team environment.
• Valid driver\xe2\x80\x99s license with a clean driving record; CDL preferred.
• Previous experience in a driving or tour guide role is a plus.
• Desire to be curious about Zion National Park, including its history, wildlife, and geological features.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Ability to manage groups and maintain a positive atmosphere during tours.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

ESQ and Play Forever Responsibilities and Requirements:

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a \xe2\x80\x9csafety-first\xe2\x80\x9d attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What\xe2\x80\x99s in it for you?

• Proposed hiring rate of $22.11/hour, actual pay will be adjusted based on experience
• Onsite employee housing and employee meals at $12.50 per day
• Free onsite laundry facility, free shuttle service, WiFi, and employee gym
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Generous benefit package for full-time employees
• Career development and growth opportunities available here and at our facilities across POWDR
• A connection with people who share the same passions and embrace each other\xe2\x80\x99s unique and individual styes

Notice:Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

POWDR