Job Description

Corporate Administration Sacramento, California NA, Washington NA, California NA, Oregon Portland, Oregon Seattle, Washington

Description

About Us:

Umpqua Bank is a publicly traded financial holdings company, headquartered in the Pacific Northwest with 6,000+ employees, which offers banking services to customers throughout the nation. It\'s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

Reviews all products and services requests through the on boarding tool for accuracy and clarity, including our Treasury Management Service agreement. Handles all new, modifications and cancelations of Treasury Management products and services. Completes daily and monthly operational tasks related to Treasury Management services. Coordinates with other departments and third party vendors to assist with completing customer requests.

• Implements all new, modification and cancelations of TM products and services including complex products that are technical in nature. Completes business customer\'s self-enrollments through business online banking.
• Responsible for reviewing all requests submitted to implementation for accuracy and includes all pertinent information needed to complete the request in accordance to treasury management policy and procedures.
• Responsible for ensuring all Treasury Management agreements and terms and conditions are complete before products and services are implemented. Adherence to account analysis guidelines when implementing products and services.
• Coordinates with other departments in the bank and third-party vendors to ensure products and services are implemented within agreed upon service level agreement.
• Monitors and balances on a general ledger account on a daily basis for third party services, including lockbox, special depository, and merchant services.
• Responsible for sending out customer notifications and welcome emails for new and existing products and services. Handles and issues tokens for customers using business online banking.
• Monitor remote deposit customers who exceed their daily depositing limit and obtain necessary approvals.
• Perform daily and monthly processing of sweep products, including wiring federate funds. Ensures applicable balances are maintained for repurchase agreement sweeps..
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

About You:

• S. Diploma/GED
• Bachelor\'s Degree in business, finance, or related discipline.
• 4-7 years banking experience working in Stores or other customer contact position.
• Possess strong customer service, interpersonal, and organizational skills.
• Possess excellent written and verbal communication skills.
• Knowledge of treasury management and banking products and services.
• Knowledge of general business practices as pertain to accounting and financial, including the balancing of general ledgers.
• Ability to process multiple simultaneous requests requiring strong coordination and follow-up skills.
• Proficient in Microsoft applications and industry specific software.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $21.06-$30.19, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email:

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Umpqua Bank