Job Description

The Unified Communications and Collaboration (UCC) team is responsible for the strategy, architecture, engineering and support of Alight\xe2\x80\x99s collaboration environments, including Microsoft Teams, Webex, Zoom, video conferencing, web conferencing, telephony, SIP trunking, and digital signage. Alight seeks an experienced solution architect with team management experience to lead current strategic initiatives and drive greater workplace engagement.

Responsibilities

Architecture and Strategy

Responsible for global enterprise architecture and implementation for collaboration, conferencing, telephony, video conferencing, and digital signage.

• Microsoft Teams \xe2\x80\x93 manage the architecture, product evolution, and adoption of the Teams environment, including conferencing and office telephony. Direct interface with vendor engineers to advance platform initiatives and support.
• SIP trunking \xe2\x80\x93 determine architecture, vendor product, and topology of the corporate SIP trunking environment, including connectivity for office telephony (Microsoft Teams) and contact center (Genesys Cloud) trunking.
• External collaboration \xe2\x80\x93 work with the security team to architect and implement secure external collaboration with partners and clients, including Microsoft Teams federation, B2B Guest access, and Teams Shared Channel capabilities.
• Conferencing \xe2\x80\x93 set technology standards for conferencing, including all video, web, and audio conferencing. Enforce the use of standards (e.g. Microsoft Teams) where possible, and work to accommodate exceptions dictated by client demand or gaps in capability.

Technology Management

Lead the team in the management of UCC technologies.

• Provisioning and de-provisioning \xe2\x80\x93 oversee the provisioning and de-provisioning of colleague accounts and applications managed by the UCC team.
• Incident and problem resolution \xe2\x80\x93 participate in or lead incident and problem resolution as needed for products and technologies managed by the team.
• Media quality \xe2\x80\x93 work with network team and technology providers to monitor and troubleshoot voice and video media quality and reliability issues.
• Dial plan management \xe2\x80\x93 lead number and dial plan management for our enterprise voice systems.
• E911 management \xe2\x80\x93 manage the configuration and upkeep of our E911 implementations for our contact center and office telephony environments, to ensure compliance with telecom regulations.
• FAX product management \xe2\x80\x93 manage our enterprise FAX products and services (RightFax, Faxcomm, and Hilafax) to ensure reliable delivery and receipt of faxes.
• Trunking \xe2\x80\x93 manage our enterprise trunking solutions and capacity for our contact center and office telephony environments.
• Digital signage \xe2\x80\x93 manage enterprise-class digital signage capabilities for our global office locations.
• Cost \xe2\x80\x93 manage the overall annual budget for UCC technologies. Identify and implement cost savings opportunities.
• Organization and Location Changes - work with our real estate organization as needed to incorporate new locations and colleagues.
• Standardization \xe2\x80\x93 develop and enforce UCC standards and best practices.
• Vendor and contract \xe2\x80\x93 manage our UCC vendors to maintain cost-effective services. Conduct RFPs and product selections as needed to ensure we are using the most appropriate products and managing costs.

Required Education, Knowledge, and Experience

• Bachelor\xe2\x80\x99s degree in computer science or related field
• 10 + years of IT experience in unified communications or telephony
• 2 + years of team management experience
• Enterprise telephony and collaboration architecture development
• Microsoft Teams administration, including voice, web, and video conferencing
• Voice quality analysis and problem-resolution experience
• A strong foundation of network infrastructure technologies and the impact they have on telephony and conferencing applications, including:

• VLANs and subnets
• DNS / DHCP
• Proxy servers
• Firewalls
• SD-WAN
• QoS
• Strong grasp of QoS in a voice and video environment
• Working knowledge of VoIP protocols, including SIP, RTP, WebRTC
• Working knowledge of network monitoring tools such as CQD, Wireshark, SNMP monitoring
• SBC configuration and management
• Vendor management, including cost, incident, and problem management, and experience leading RFP processes for solution selection.

Our story

At Alight, we believe a company\xe2\x80\x99s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to \xe2\x80\x9cBe Alight.\xe2\x80\x9d

Our Values:

Champion People \xe2\x80\x93 be empathetic and help create a place where everyone belongs.

Grow with purpose \xe2\x80\x93 Be inspired by our higher calling of improving lives.

Be Alight \xe2\x80\x93 act with integrity, be real and empower others.

It\xe2\x80\x99s why we\xe2\x80\x99re so driven to connect passion with purpose. Our team\xe2\x80\x99s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and \xe2\x80\x9cTop 100 Company for Remote Jobs\xe2\x80\x9d 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it\xe2\x80\x99s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight\xe2\x80\x99s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate\xe2\x80\x99s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $134,400.00/year (for full time employees) and the estimated maximum base salary for this role of $203,500.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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