Job Description

Unit Services Representative - Neonatal ICU (NICU) - Full Time Nights (11pm-7:30am) HACKENSACK UNIVERSITY MED CNTR Hackensack, New JerseySave Job saved

• Requisition # 2024-148758
• ShiftNight
• StatusFull Time with Benefits

OverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It\'s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.The Unit Services Representative acts as a `welcome ambassador\' to facilitate and maintain positive guest relations with our patients, family members, visitors and physicians by welcoming and explaining hospital and unit policies and procedures, and addressing problems and concerns. The Representative also performs clerical support for the unit and Nurse Manager.Responsibilities

• Facilitates the flow of communication from patient, family member and/or visitor to hospital staff to maintain good working relationships essential to the accomplishment of assigned duties and enhanced delivery of health care.
• Answers telephone in a courteous and professional manner.
• Maintains supply levels, tracks and maintains equipment and orders replacements in a timely manner.
• Assists patients and families with any non-clinical questions, concerns and / or personal needs they may have (i.e. belongings, delays, support departments, etc.).
• Provides clerical support in completing Advance Directives including documentation, informing the physician and collaborating with Consumer Affairs.
• Creates awareness of patient satisfaction on the unit by accessing and printing unit data, comments and individual surveys, and managing public displays with this information, i.e. communication boards.
• Orients the patient to the unit and room and reviews the welcome handbook and what to expect including instructions for the television, the telephone, meal ordering, visiting policy, parking, discharge options and other non-clinical needs.
• Acts as a service recovery champion by maintaining the materials and tracking requirements.

QualificationsEducation, Knowledge, Skills and Abilities Required:

• High school diploma or equivalent.
• Proficient computer skills.
• Possess strong organizational skills and be detail-oriented in order to facilitate information, multiple tasks, and accurate completion of all required procedures.
• To work rotating schedule/shifts based on needs.

Education, Knowledge, Skills and Abilities Preferred:

• 2 years experience in front desk, reception or customer service role
• Proficiency in a second language.

Our NetworkHackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination FacilityAs a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.Save Job savedShareAwards We\xe2\x80\x99ve Received2023US News & World Report 2023- HUMC - #1 Hospital in NJ & #5 in NY Metro Area2023US News & World Report 2023- Joseph M. Sanzari Children\xe2\x80\x99s Hospital - #1 Children\xe2\x80\x99s Hospital in NJ2023US News & World Report 2023- JSUMC - #6 Hospital in NJ2022
20232023 & 2022 Magnet Designationsfor 9 HMH Institutions2022Newsweek 2022 Best Hospitals USA- HUMC - #572022Newsweek 2022 America\xe2\x80\x99s Best Addiction Treatment CentersBlake Recovery Center at Carrier Clinic - #22023Diversity Inc. 2023Top Hospital and Health Systems2022Becker\xe2\x80\x99s Hospital Review 2022- Top Places to Work in HealthcareJOBS FOR YOURelated JobsSave Job Save Job Save Job Save Job Recently Viewed JobsYou have no recently viewed jobs Jobs Near YouSave Job Save Job Save Job Save JobWE KEEP GETTING BETTERAt Hackensack Meridian Health, we help our patients live better, healthier lives \xe2\x80\x93 and we help one another succeed. Here, competitive benefits are just the beginning. It\xe2\x80\x99s also about how our team members support one another and how we show up for our community. Together, we\xe2\x80\x99re ready to transform health care and advance our mission to serve as a leader of positive change.pauseSTAY CONNECTEDFrom roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.Follow usHackensack Meridian Health does not conduct interviews over Microsoft Teams, charge for interviews or request financial information.

Hackensack Meridian Health