Job Description

The Experience Designer (Infrastructure Engineering Advisor) is someone who speaks geek and can translate complex engineering solutions into something consumable by a tech-averse general audience. The ideal candidate is someone who understands that they are uniquely placed as the advocate for users who use the products in Collaboration Technology Services organization. This role requires a deep understanding of change management, persona analysis, and technical savvy. The application landscape you will directly influence the experience includes, but is not limited to, Webex, SharePoint, OneDrive, Office 365, Confluence, and Knowledge Xchange. The Experience Designer cares deeply about enacting positive and meaningful change to their colleagues and customers. We believe in constantly challenging ourselves to improve so if that sounds like you, you are probably in the right place!KEY RESPONSIBILITIES

• Build and maintain strong relationships with business partners, technology teams and strategic vendors; including the ability to collaborate and influence.
• Partner with cross-functional technology teams to determine pain points for users of our services.
• Jointly develop product roadmaps in partnership with engineering teams.
• Conducting market research to identify customer needs and market trends.
• Defining product requirements and working with the engineering team to prioritize features.
• Collaborating the colleague technology experience to develop go-to-market strategies.
• Analyzing product performance and making data-driven decisions to improve the product.
• Communicating product updates and plans to stakeholders, including senior management and customers.
• Leverage team to engage with key delivery partners and strategic vendors to improve services.
• Demonstrate clear and concise communication skills and the ability to drive continuous performance improvements with stakeholders, vendors, and technology subject matter specialists.
• Deliver User Experience through thought leadership.
• Distill and present complex concepts and rationale to cross-functional teams.
• Write and develop end user communications and user instructions that are easily understood by a general population.
• Identify personas impacted by existing technology and how change would impact different personas.
• Test experience and functionality for new tools and upgrades with engineering teams.

QUALIFICATIONS:

• High School Diploma or equivalent; bachelor's degree preferred.
• Experience in building strong relationships.
• Experience taking ideas from theory into execution in partnership with others.
• Subject matter expertise in managing collaboration tools such as Webex, Zoom, and Microsoft 365 within a corporate environment.
• Comfortable with a short runway for adapting to emerging technologies.
• Technical writing experience.
• Comfortable taking complex technology deployment plans and determining end user impacts and drafting supporting documentation.
• Experience drafting communications to a broad audience.
• Demonstrated ability to prioritize workloads, set milestones, and meet project deadlines.
• Works independently with minimal oversight.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

The Cigna Group