Vacation Reservations Coordinator
Lahaina, HI, United States
Job Description
b'
Vacation Reservations Coordinator Maui leads the pack as the top destination for short-term vacation rentals. By teaming up with My Perfect Stays, you\'ll be part of one of the fastest-growing players in the vacation rental sector. As a Reservations Coordinator, you\'ll need solid organizational abilities and a sincere dedication to our vibrant company culture, marked by joy, eagerness, and constant enhancement. We\'re dedicated to fostering and supporting individuals with a fervent desire to advance in this industry. Responsibilities and Duties:
- Skillfully manage reservation tasks, including payment processing, handling cancellations, addressing inquiries, fulfilling special requests, providing property details, and resolving guest concerns.
- Assist in resolving third-party booking complications from platforms like Airbnb, Booking.com, and VRBO.
- Assess availability of vacation rental properties for desired travel dates and make reservations according to customer preferences and budget.
- Address any booking issues promptly and provide guidance to customers throughout the reservation process.
- Promote additional services and perks to guests to enhance their experience.
- Offer customer support for reservation modifications, cancellations, and refunds, employing problem-solving skills as needed.
- Collaborate with other departments as necessary to provide seamless support.
- Guide customers in selecting the most suitable vacation home rental for their needs.
- Ensure timely reconciliation of outstanding balances.
- Support training initiatives and contribute to ongoing learning efforts.
- Assist Reservations Manager with data entry tasks and maintain data accuracy.
- Uphold company policies and procedures to foster trust among guests, property owners, and stakeholders.
- Accurately input data into various systems while preserving data integrity.
- Undertake additional property management tasks or special projects as assigned.
- Reliability: Demonstrate consistent attendance and dependability.
- Communication Skills: Effectively convey booking information and policies to customers.
- Sales Skills: Capable of promoting and upselling services to customers.
- Self-Starter: Motivated to complete tasks autonomously.
- Solution-Oriented: Analyze information and implement efficient solutions.
- Adaptability: Willingness to learn and adapt to new software.
- Auditing: Openness to participate in audit processes.
- High School Diploma, GED, or equivalent
- Associate degree preferred.
- Proficient in Microsoft Office Suite and Google Docs.
- Basic troubleshooting skills for technology issues.
- Expertise in guest resolution management.
- Effective oral and written communication.
- Quick learner with new software and tools.
- Experience in Hotels, Vacation Rentals, Sales, or Customer Service and/or Reservations teams.
- Health insurance
- 8 hour shift
- Day shift
- Our main office is located in WEST MAUI. Do you currently live in this area of Maui?
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD4384661
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationLahaina, HI, United States
-
EducationNot mentioned