Job Description

Overview:The Valet Customer Service Attendant greets and assists patients and visitors. Provides valet services. Develops and maintains excellent public relations and customer service. Assists customers with mobility issues when entering or exiting their vehicles. Assists with maintaining traffic flow in entry areas to minimize congestion. Assists customers with utilizing the KIOSK for check-in. Responsibilities:Provides valet services.Assists customers with mobility issues when entering or exiting their vehicles.Completes incident reports on injuries and helps care for injured.Facilitates smooth flow of traffic at entrances to Carle on Curtis. Assists patients with unloading and loading their belongings they need for their appointments.Oversees customer service needs and patient throughput.Alerts clinical team with any urgent or emergent patient needs.Assists patients with utilizing the KIOSK for appointment check in Assists with customer service concerns, issues, and complaints by identifying the problem and coordinating appropriate corrective action.Reports the issue and corrective action to supervisor and will consult with the appropriate department leader as needed.Provide assistance to patients and visitors at the entryways of the Curtis building.Provides assistance to patients with mobility issues when entering or exiting the Curtis building.Maintains competency on all transfer/lift equipment and processes.Oversees customer service needs and patient throughput.Facilitates smooth flow of traffic at entrances to Carle on Curtis.Directs patients and visitors to designated areas within the Curtis building. Qualifications:Customer service experience 2+ years.Ability to drive automatic and manual transmission vehicles.Individual must have excellent customer service skills and exhibit the Carle Behavior Standards at a high level.Will demonstrate remarkable service to every patient, customer, and family member they encounter and interact with at the Curtis Building.Carle Health Company Overview: Find it here.Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance xe2x80x93 and opportunities meet flexibility. Find it all at Carle Health.Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnetxc2xae designations, the nationxe2x80x99s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the worldxe2x80x99s first engineering-based medical school, and Health Alliancexe2x84xa2. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Salary Range: The compensation range for this position is $15per hour - $24.32per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidatexe2x80x99s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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