Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.The Alignment Virtual Care Center (VCC) is a collaborative approach to providing patients telehealth services 24 hours a day, 7 days a week. It is intended to provide support for Alignment Healthcare patients by being available to address any concern at any time. This program provides patients with medical and social support through virtual visit when they need it, with the goal of preventing unnecessary hospitalizations, health complications, and unmanaged disease progression that can occur when timely clinical interventions are not provided or are not accessible. The virtual care center program is offered to eligible patients at no cost to them. The APC VCC Conducts virtual visits when patient triaging calls are escalated up from the VCC RN. The nature of the virtual visits can vary based on the complexity of the patient concern and acuity level. Scheduleds visits will also be added to the calendar to help meet the demand of comprehensive visits goals. Works within an interdisciplinary team environment that includes RNs, social workers, health coaches, and coordinators to provide and support both the clinical and social aspects of care for these patients.GENERAL DUTIES/RESPONSIBILITIES1. Conducts virtual visits on Alignment members.
2. The virtual visit comprehensive assessment includes:
a. Past medical history
b. Review of symptoms
c. Physical examination
d. Medication review
e. Cognitive/depression screenings
3. Provides patient education, emphasizing importance of consistent monitoring of health needs, and recommending community resources
4. Facilitates patient empowerment and quality of life by promoting educated, independent patient choice on all aspects of care when necessary
5. Identifies diagnoses to be used in care management and active medical management in the furtherance of treatment
6. Formulates a list of current and past medical conditions using clinical knowledge and judgment and the findings of your assessment
7. Communicates findings in your assessment that will be used to generate a post-visit summary note to the PCP updating him/her and as well as identifying potential gaps in care. These findings can also be used to refer the patient to the Care Anywhere program.
8. Educates members on topics such as chronic conditions, self-care, sick-day plans, and medication and compliance
9. Participates in weekly interdisciplinary team meetings to discuss and develop the most appropriate care plans possible based on the needs of our members/patients.
10. Complies with all HIPAA regulations and maintain security of protected health information (PHI)Job Requirements:Experience:
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