Job Description

Join our team!

VCA South Shore (Weymouth) Animal Hospital is seeking a skilled individual to work with our team of doctors in our ICU at our hybrid, 24-hour emergency/multi-specialty practice in South Weymouth, Massachusetts.

At VCA South Shore, we have a highly talented team of veterinary professionals who work together to build enduring relationships with our clients, helping to ensure access to lifelong veterinary care. We recognize the importance of giving personalized attention to what each patient requires for their individual healthcare needs. Our ICU is fully supported by the emergency and specialty departments they work alongside each day, giving immediate access to the wide range of doctors, from surgery to neurology, and more.

Are you looking to contribute not only your experience and talents to the ICU department team, but also to the culture of our hospital, while still gaining the ability to enhance your own personal growth and development in a structured work environment? Let us share why VCA is right for you!

• We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), continuing education allowance, generous personal pet care discounts and more
• Flexible schedules and availability to work weekends and some holidays are required, however, we respect the importance of a healthy work-life balance, creating schedules that are fair and equal.
• You will also be paid for holidays that fall on a scheduled workday, even if you are home celebrating! Pay commensurate with experience in the range of $18-$22.

What is an ICU Liaison?

An ICU Liaison is the point person who helps bridge the communication between the doctor and the client.

• Provides a clear expectation of what to expect during the patients stay, from presentation to discharge. Keeping the owner informed during every step, as well as maintaining communications with the front desk, technicians, emergency doctors and primary veterinarian as needed.
• Field and facilitate incoming phone calls for the doctor, and provide a point of contact for pet owners, and referring veterinarians.
• Provides patient progress reports, fill prescriptions as needed, and assist with owners visiting their hospitalized pets.
• Prepare pets for their discharge from the hospital and insure that everything the client needs to care for their pet at home is communicated, prepared and arranged.
• Manage medical records, reports, and log correspondence with clients.
• Help guide clients dealing with euthanasia by walking them through the process before, and by finalizing afterlife care.

Qualifications:

• Previous experience working in veterinary facility or a medical facility necessary.
• Medical terminology skills and knowledge of various procedures, medication names and uses preferred.
• Strong attendance, punctuality and time management a must
• Telephone and computer skills are necessary
• Excellent communication skills
• Effectively present medical and financial information to clients and employees
• Friendly, outgoing, and detail oriented
• Capable of being cross trained - This requires the ability to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, bites, and odors.
• A team player and eager to learn new things
• Display compassion for pets and people
• Ability to work in a very active, fast-paced environment
• Ability to work non-traditional hours of varying shifts - including nights, weekends, and holidays

Our team focuses on high-quality patient care, as well as the health and well-being of our associates, by creating moments to share together during these times, as a work family. Providing holiday meals, or recognizing staff appreciation and tech week with carnival themes, pumpkin or wreath decorating contests, etc., are just a few examples.

When talented people collaborate instead of compete, our patients receive amazing medical care in line with our mission statement: where pets health is our top priority. We offer a wide range of advanced diagnostics and specialized care and benefits to our patients and clients. If you are interested in providing the same gold standard of veterinary care and becoming a member of our amazing team, and have a passion for exceptional veterinary care, then you may be who we are looking for.

Apply today and learn more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

ICU Liaison

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

VCA Animal Hospitals