Job Description

Recruitment Information

Recruitment Number DOT-AIR-2023-27

This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii\'s Civil Service Job Opportunities page of the Department of Human Resources Development\'s website.

Salary: $3,042 - $3,699 monthly (SR-10, Steps C - H)

Note: The starting monthly salary is at the minimum rate of pay advertised above.

This job posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact the DOT Personnel Office at (808) 587-2145, Monday - Friday, 7:45 AM - 4:30 PM (HST).

The Department of Human Resources Development-State Recruiting Office will refer all inquiries regarding this recruitment to the DOT Personnel Office.

Duties Summary

The Visitor Information Program Assistant II (Japanese) is responsible for greeting, welcoming and assisting the traveling public in providing information of interest relative to hotels and other accommodations, ground and air transportation, tourist attractions and activities and disseminates maps, brochures and periodicals at the airport. This class is responsible for speaking a designated foreign language while conversing with the traveling public and others and providing interpreter services as required.

Shift work: All applicants must be available to work rotating shifts, including evening, weekends and holidays.

To view the Class Specification in its entirety, please .

Minimum Qualification Requirements

To qualify, applicants must meet all of the following requirements:

Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This experience may be met from part-time and/or unpaid work. However, there must be evidence that participation was on continuous basis, but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.

In addition to the Basic Experience Requirement, applicants must have progressively responsible experience of the kind and quality described below.

General Experience: One (1) year work experience which demonstrates positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others. Examples of desirable experience may include, but are not limited to, experience providing hospitality of customer service catering to the traveling public.

Special Language Requirement: For Visitor Information Program Assistant II, in order to be considered for appointment and to enter on duty, applicants must possess knowledge of the ability to speak the Japanese language in addition to the English language.

Substitutions Allowed: Successful completion of coursework from an accredited college or university may be substituted for the General Experience on the basis of fifteen (15) semester credit hours of coursework for six (6) months of General Experience, provided the coursework included at least three (3) semester credit hours of coursework in psychology, sociology, social work , or other behavioral science.

Driver\'s License: Applicants must possess a valid driver\'s license to drive in the State of Hawaii at the time of appointment.

Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check.

In order to be granted the Security Identification Display Area (SIDA) clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years.

Custom and Border Protection Security Level Clearance: In addition to the SIDA clearance, prospective employees may also be required to obtain Custom and Border Protection (CBP) Security Level clearance, which involves passing an additional security background check.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Minimum Qualification Requirements in its entirety, please .

Other Information

The State of Hawai\'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call the DOT Personnel Office at (808) 587-2145 for assistance.

ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Transportation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click:

for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the DOT Personnel Office\'s Levels of Review.

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