Volunteer Center Manager

Position Summary: The Volunteer Center Manager oversees our volunteer center and is responsible for planning and running Volunteer Center projects as well as managing, leading and training staff and volunteers (upwards of 100+ volunteers a day) while providing a meaningful and productive experience. Under the supervision of the Director of Operations, this position performs various duties related to the rescue and distribution of products to MANNAs service area using Feeding America guidelines while following good food safety practices identified in the AIB standards for Distribution Centers. The Volunteer Center Manager provides both leadership and oversight as well as hands-on, physical support working alongside our volunteers.
MANNA embraces a philosophy that recognizes and values diversity by creating an environment of mutual respect, transparency, and sharing of different opinions and ideas. MANNAs goal is to attract, develop, retain, and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. The celebration of inclusivity and diversity is essential to helping MANNA achieve its mission to involve, educate, and unite all people in the work of ending hunger in Western North Carolina.

Responsibilities:

• Lead and manage our Volunteer Center staff team, plan and supervise volunteer projects, operate warehouse equipment such as pallet jacks and forklifts to support the team in moving product.
• Effectively manage and perform necessary logistics within the warehouse including but not limited to loading and unloading trucks and organizing and cleaning the warehouse for maximum output by volunteers.
• Provide direction, training, supervision, coaching and performance management of all direct reports. Ensure all VC team members are trained on warehouse equipment.
• Train and supervise full time AmeriCorps member(s), submit In Kind Match, approve and submit AmeriCorps members timesheet in accordance with program requirements.
• Develop and monitor department budget, track and report on data and performance for the volunteer center, prepare inventory and product reports, perform weekly inventory counts, and keep accurate records.
• Maintain objectives, goals, and work plans for the team and the organization.
• Utilize communication and public speaking skills to present basic hunger education and MANNA statistics to groups and answer related questions
• Uphold food and health safety standards: Maintain a safe and clean environment for volunteers and staff in accordance with OSHA, Feeding America, AIB, and Buncombe County Health Department; Manage the daily implementation and practice of AIB standards to ensure food safety and good sanitation practices throughout MANNA FoodBank; Monitor compliance with all food repacking regulations and state labeling requirements.
• Work closely with MANNAs Safety Manager in ensuring a safe work environment.
• Collaborate with other teams at MANNA for efficient product management and logistics, including but not limited to Reclaim, Youth Programs, Distribution, Transportation, Inventory, Resource Development.

Qualifications:

• Education/Experience: A range of education, training, certifications and experience will be considered for this position. A minimum of an associate degree is preferred.
  • Fields of experience should include coordination and administration of volunteer programming and/or a combination of non-profit management, program/project management or warehouse operations.
• A minimum of at least 2 years of team management and direct supervision experience
• Demonstrated experience and proficiency in the use of load-handling equipment including but not limited to; forklifts, reach trucks, and electric pallet jacks is preferred. Commitment to learn and be proficient in all warehouse equipment is required.
• Demonstrated computer proficiency including Microsoft Outlook, experience or aptitude to learn complex inventory software system.
• Demonstrated record of successful leadership, strong relationship building, interpersonal, team building and decision- making skills. Excellent customer service a must.
• Extraordinary time-management and triage skills; ability to juggle multiple tasks and adapt to ever-changing conditions and unanticipated daily events.
• Functional knowledge and use of Microsoft Office; ability to learn and master complex volunteer management software (Cervis).
• Must provide proof of current, valid North Carolina drivers license with clean MVR and auto insurance
• Maintains a professional appearance at all times and represents MANNA in diverse settings
• Communicates effectively with a diverse group of constituencies, including staff, volunteers and the public
• Confident and articulate public speaker

Working Conditions: This position works in a warehouse setting that can be at times, hot or cold depending on the season. The position requires the operation of appropriate load handling equipment (forklift, reach truck, and pallet jacks). This is a fast-paced, hands-on physical work environment. The noise level in the work environment is moderate to moderately loud within the Warehouse.

Physical Demands: The physical demands required are representative of those that must be met by the employee to successfully perform the essential functions of the job.
The physical demands of this position are very heavy work. This position requires exerting in excess of 100 pounds of force occasionally, and in excess of 50 pounds of force frequently, and in excess of 20 pounds of force constantly to move objects. This includes lifting/carrying weights in excess of 50lbs frequently and lifting up to 100lbs occasionally. Additionally, this position requires the operation of a manual and/or electric pallet jacks with the ability to manage loads in excess of 2000lbs frequently. This includes pushing and pulling of product throughout the warehouse including in coolers & freezers, and loading and unloading vehicles utilizing lift gates. While performing job duties the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand; walk; and bend, twist, stoop, kneel, or crouch. The employee is occasionally required to sit and climb or balance. Specific vision abilities required the visual acuity to operate motor vehicles and heavy equipment, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Benefits: MANNA is excited to offer a competitive and comprehensive benefits package that includes medical, dental and vision insurance, 401k with company match up to 3%, short term and long term disability insurance, paid holidays, breaks and lunches, flexible schedule and more!
Schedule: 40 hours/week, Monday-Friday. Flexible schedule within those parameters available to be determined with supervisor and Volunteer Center team.