Job Description

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Job Category Operations

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

We are looking for a COO of the Field Service business unit.

The COO will help lead product strategy, scale growth, and drive operational excellence for the Service Cloud business. The Service Cloud COO will act as an advisor to the Service Cloud GM, Chief Revenue Officer (CRO), Chief Success Officer (CSO), and the Service Cloud Product, Engineering, Distribution, and Product Marketing leadership team to drive success in these key areas:

Deliver consistent and data-driven Product Strategy planning and investment across Field Service, and cross-cloud product and GTM areas.

Partner with Distribution, Product Marketing, Customer Success, Pricing & Packaging, and Service Strategy teams to identify, develop, and operationalize strategic initiatives that accelerate Cloud growth.

Lead initiatives with the Service Cloud Chief Revenue Officer (CRO), the Field Service GM, and GTM Strategy teams to drive alignment, investment, and execution across Distribution teams.

Lead initiatives with the Chief Success Officer (CSO), the Field Service GM, Product, and Partnership teams to increase adoption/NPS, reduce attrition, and help align a partner ecosystem to scale the Service business around the world.

Lead delivery and execution of the Field Service V2MOM, including operational review cadence by line of business.

Lead delivery the Field Service Long Range Plan (LRP) to drive the next wave of growth.

Manage and optimize the Field Service Cloud fiscal year budget in partnership with Finance to drive growth.

Lead Product team operations including GM staff meetings, PM meetings, off-sites, operational rhythm.

Drive strategic initiatives like partnerships, OEM, EOL programs with cross cloud teams

Manage PR, Customer exec meetings, communications and partner with Mktg on strategic programs

Lead Service Cloud communications, organization design, and change management in partnership with Employee Success.

Required Skills:

Experienced leader with executive management and communication skills that aligns to Salesforce core values.

Proven track record of managing strategy & operational teams in large, matrixed organizations.

15+ years experience in a combination of product management, strategy, operations, product analytics, program/project management, or consulting.

Extensive experience working directly with Executive leadership, and steering Executive alignment across multiple business units.

Ability to motivate and lead large cross-functional teams by example, even when challenges are extremely complex and solutions are unclear.

Proven ability to track, prioritize, and drive multiple large initiatives concurrently across cross-functional teams (Product, Engineering, Customer Success, Product Marketing, SIs, and more).

Excellent and candid communicator in written and verbal form; ability to build a Service Cloud Communications strategy and lead all Cloud communications.

Highly motivated, execution focused, with a positive and resilient attitude.

Advanced Service Cloud and Salesforce product knowledge.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .

\xef\xbb\xbfSalesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $257,400 to $449,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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