Job Description

Competitive pay and outstanding benefits, some of which includes:
\xe2\x80\xa2 Employer paid Medical, dental, vision, drug insurance, Group Term Life and AD&D Insurance = Estimated Annual Value of $7,300 (Full Time)

• 403(b) Retirement Plan with generous company contribution = 8.5% match after one year
• 11 Paid holidays, vacation ( 10+ Full Time), and sick leave accrual up to 90 days
• FREE employee meals (breakfast, lunch, or dinner) with PAID meal and break periods for employees working in our communities

\xe2\x80\xa2 Education Assistance Program for qualified employees who want to become CNAs
\xe2\x80\xa2 Best practices, very safe engaging work environment for all, and much more!
Purpose Provides the highest quality of dining service to the residents, members, clients, and guests.
Successful applicants will receive a competitive hourly rate of pay ( no tips ). Arcadia Retirement Resident: Flexibility to work any day of the week including weekends.

Full-Time (40 hrs per week) 6am-2pm
Full-Time (40 hrs per week) 6am-2pm/12pm-8pm 15 Craigside: Flexibility to work any day of the week including weekends. Part-Time (20-29 hrs per week) Any day 11:30am- 8:30pm
Casual (16 hrs per week) Friday, Saturday & Sunday 11:30am-8pm Essential Functions

• Greets all guests and takes beverage and food orders in a prompt and professional manner.

• Prepares food and beverages for service to residents and guests in compliance with all health and safety regulations and presentation standards.

• Accurately enters orders into the POS system.

• Serves food and beverages to residents and guests with accuracy in a courteous, timely, and professional manner, meeting or exceeding guest service standards and expectations.

• Works with and follows up with Supervisors and Managers to address and respond to residents\xe2\x80\x99 concerns and requests in regard to food quality, service, and related matters.

• Provides Managers and Supervisors with continuous feedback from residents on food preparation, presentation, and taste.

• Performs side-work and other opening or closing duties as required.

• Ensures that wait staff stations are clean and maintained throughout the shift.

• Performs the necessary duties for emergency drills and situation such as fire, fire alarms, hurricanes, and other possible emergencies as outlined in the Disaster Response Playbook.

• Interacts with residents/clients and co-workers with patience, understanding and kindness in accordance with Arcadia Family of Companies\xe2\x80\x99 mission and core values.

Other duties as assigned by the Arcadia Family of Companies (AFC).

Supervisory Responsibilities This job has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school graduate preferred. Prior customer service experience preferred.

Certificates, Licenses, and Registrations None
Required Competencies Communication Skills

• Communicates well, both verbally and in writing.

• Recognizes the need to speak carefully to be understood in a professional, courteous manner as a representative of the organization.

• Utilizes discretion and tact for sensitive and confidential matters.

Disseminates information to appropriate parties.
Interpersonal Skills

• Demonstrates sensitivity toward diversity.

• Engages and builds positive relationships with residents and those outside AFC to achieve positive results for our residents.

• Demonstrates team work and encourages people to work together.

• Accepts suggestions and constructive criticism to strengthen capacity and understanding.

Continuous Learning

• Continues to seek learning opportunities and integrates knowledge into work practice and personal development.

• Shares knowledge willingly with others.

• Works with others to gain knowledge.

• Learns from others\xe2\x80\x99 experiences and expertise.

Completes necessary training and education to ensure department\xe2\x80\x99s effectiveness.
General Demeanor

• Displays warmth and sincerity.

• Uses direct eye contact.

• Expresses appropriate body language, facial expressions and posture.

• Maintains a professional presence.

Productivity/Efficiency

• Performs Essential Functions and Required Competencies with minimal supervision.

• Recognizes own personal and professional limitations and seeks assistance as required.

• Identifies, organizes and prioritizes workload, tasks and schedules.

• Independently conducts follow ups to ensure timely completion and compliance.

• Understands and summarizes activities and actions into concise data.

• Recognizes situations that require tact, confidentiality or acknowledgement.

• Insights on resources/contacts and attempt to broaden base.

• Acts as a resource person to all staff regarding AFC\xe2\x80\x99s policies and procedures and strives for adherence.

Uses standard office equipment, including a computer, monitor, printer, telephone, facsimile machine, calculator, copier and shredder.

Problem Solving

• Identifies and articulates subjects and issues.

• Provide suggestions and recommendations that are realistic and practical towards resolution or completion.

• Courteously and professionally works with staff and vendors to resolve problems.

Analyzes problems and develops strategies for resolution.
Computer Skills Use of computers, working knowledge of POS system and software applications to input and research data.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl; push and pull. The employee must regularly lift and/or move up to 25 pounds and occasionally transfer up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities and qualifications of employees assigned to this job. Reasonable accommodations may be available to individuals with disabilities. Management has the right to add to, revise, or delete information in this description.
Work Environment While performing their essential functions, employees are occasionally exposed to the following conditions:

• Air conditioned office environment;

• Indoors without air conditioning;

• Outdoors\xe2\x80\x94all types of weather; and

Hazardous materials.

The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Reasonable accommodations may be available to individuals with disabilities. Management has the right to add to, revise, or delete information in this description. Please apply by clicking the "APPLY" button above

If you do not have a resume or if your resume does not include all employment you have held in the last 10 years, please complete and attach the Employment History form (located at the bottom of the page) to your application for employment. Please note that you must save the document to your computer or device before you upload the file.


Arcadia Family of Companies is comprised of the following non-profit organizations:

Arcadia
15 Craigside
Arcadia Adult Day Care and Day Health Center
Arcadia Home Health and Home Care Services
Arcadia at Home
Hale Ola Kino by Arcadia

Arcadia Family of Companies is an Equal Opportunity Employer