Job Description

WELLNESS CENTER OFFICE MANAGER FULL-TIME (Kailua) Kailua Wellness Center \xe2\x80\x93 Kailua, HI (O\'ahu) Compensation will depend upon experience Located in beautiful downtown Kailua, we are a well-established, busy, multi-disciplinary wellness center that has integrated chiropractic, physical therapy, massage, and acupuncture. Job Summary: Our organization is on the hunt for an ambitious, organized, and focused candidate with excellent management abilities to fill an Office Manager role where friendly, interpersonal skills, attention to detail, and team leadership skills will contribute to an effective, orderly, and care-focused office. Prior office management experience in the medical, chiropractic and/or physical therapy industry is a plus. Individuals with business and marketing experience is ideal. Primary Job Duties include but are not limited to: \xc2\xb7 Support front desk with greeting, registering, instructing, discharging, and providing general assistance to patients with ALOHA! \xc2\xb7 Support front desk with phone calls, collection of co-payments, deductibles, past due balances, and other patient financial responsibility and maintain and balance cash drawer as needed \xc2\xb7 Route test results and phone messages to doctor(s). \xc2\xb7 Place telephone reminder calls for upcoming appointments as needed. \xc2\xb7 Verify insurance eligibility and relay relevant information on payment and billing/collections policies \xc2\xb7 Generate revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries. \xc2\xb7 Sort and distribute all forms of correspondence (e.g. test results, phone messages, etc.) \xc2\xb7 Help maintain professionalism and cleanliness of office \xc2\xb7 Manage office inventory \xc2\xb7 Participate in any special projects, including marketing, website development, retail development, or education outreach projects pertaining to the practice. \xc2\xb7 Communicate effectively with insurance payers and other phone contacts to resolve issues. \xc2\xb7 Maintain confidentiality of patient records for HIPAA compliance. \xc2\xb7 Keep equipment operating by following operating instructions; troubleshoot breakdowns; perform preventive maintenance; call for repairs. \xc2\xb7 Assist with preparation of medical claims \xc2\xb7 Maintain medical records and referrals. \xc2\xb7 Other tasks will arise! Must remain flexible Qualification Requirements: \xc2\xb7 Leadership skills, including the ability to delegate and communicate effectively. \xc2\xb7 Familiar with medical, chiropractic, acupuncture, massage, physical therapy and
rehabilitation services \xc2\xb7 Familiar with medical coding, bill processing, collection, and third party payer requirements a plus. \xc2\xb7 Excellent written, verbal and interpersonal communication skills. \xc2\xb7 Comprehensive knowledge of Microsoft Excel with proficiency in other Microsoft Office applications, specifically Word, Outlook and internet applications \xc2\xb7 Organized(!), keen attention to detail and accuracy; Excellent data entry skills \xc2\xb7 Excellent interpersonal communication skills (comfortable on the phone) \xc2\xb7 Professional appearance \xc2\xb7 Ability to multitask and make good decisions \xc2\xb7 Willing to learn how to fill out various medical paperwork \xc2\xb7 Aptitude to learn new software \xc2\xb7 Understands the importance of confidentiality and protection of others medical information. \xc2\xb7 Reliable and Punctual with reliable transportation \xc2\xb7 Self-directed and able to prioritize work

• Trustworthy

\xc2\xb7 Seeking long term employment \xc2\xb7 Prior marketing experience a plus. \xc2\xb7 Knowledge of chiropractic claims and ChiroTouch software highly preferred \xc2\xb7 Experience in a chiropractic or health care setting a plus \xc2\xb7 Electronic Medical Record Experience a plus Required Education:

• High school graduate; College degree preferred

Candidates with at least 2 years office management experience strongly encouraged. Applicants without the requisite experience or education will not be considered. You should have a strong work ethic and be able to interact graciously and cooperatively with our patients and staff. Friendliness, intelligence, and good communication skills are absolutely essential. We Offer: \xc2\xb7 Compensation is negotiable and dependent on education and experience. \xc2\xb7 Full orientation and training provided \xc2\xb7 Discounted Employee massages \xc2\xb7 Chiropractic care from the doctor \xc2\xb7 Opportunity for professional growth \xc2\xb7 After probationary period full-time benefits include: o Parking o Medical, dental, and vision Additional Information:

• Schedule is flexible according to office hours: 40 hours is typical.

Monday-Friday: 8:00 AM \xe2\x80\x93 6:00 PM; Saturday: 8:00 AM - 4:00 PM If you are interested, please email your resume (in PDF or Microsoft Word formatting) along with a brief cover letter outlining your interest in working with us. Mahalo! ***No relocation, In-state applicants only* Job Type: Full-time Pay: $18.00 - $25.00 per hour Expected hours: No more than 40 per week Work Location: In person