Job Description

To be considered for this position, please read through, then call

415-636-8606 and leave a message.

At Nova Wellness, we work hard to provide our practice members with the tools and support they need to achieve their optimal health, while creating a healing community. Our philosophy focuses on building the pillars of health--nutrition, energy, hormones, detox, gut health, and mentorship--with a strong emphasis on mental, emotional, and spiritual well-being. We offer individualized wellness programs that include education, specialty testing, lifestyle recommendations, and supplement protocols to guide our clients toward lasting health transformation. Our specialty areas include fatigue, thyroid, gut, hormone, and autoimmune conditions.

We believe that health is the outcome of alignment in our body, mind and spirit. We are on a mission to reach out to our community, teaching them that true healing comes from creating health, not just treating symptoms. If you are passionate about health, wellness, and empowering others to take control of their well-being, we want you on our team.

Here are the values our office lives by:

We empower people to take back their health We are committed to delivering the highest quality in everything we do We believe a team member should be valued and rewarded for high quality work We create a positive and supportive environment We welcome growth, and strive to continually improve We believe the path to health can be fun, inspiring, and pleasurable

Are You Our Next Team Member?

Do you have a passion for health and wellness? Do you want to be part of a movement that changes lives? Are you committed to delivering excellence and bringing out the best in people? If you're someone who thrives in a dynamic, supportive environment and has a proven track record of providing exceptional customer service, we can't wait to meet you.

About This Position:

We are looking for a Health Concierge to provide excellent customer service and administrative support to our team and practice members. In this role, you'll be working closely with our naturopathic practitioner and health coach to ensure smooth, efficient operations for our wellness clients. Your tasks will range from managing client communications--such as emails, phone calls, and appointment scheduling--to assisting with wellness programs, memberships, and events.

The Health Concierge plays a vital role in delivering a high-touch, high-quality experience for both potential and active clients, ensuring they are supported at every step of their wellness journey. You'll be part of a collaborative, growth-minded team that values consistent learning, development, and dedication to our mission of empowering people to create optimal health.

Success in This Role Means You:

Deliver exceptional customer service

by communicating with empathy, clarity, and professionalism.

Complete routine administrative tasks efficiently and with accuracy

, including managing client communications, appointment scheduling, lab filing, and supplement orders.

Are a great communicator

, open, friendly, and supportive with people from all walks of life.

Take pride in your work

, continuously improving your skills and knowledge.

Tech savvy

, embrace technology and use it to improve our services

Stay organized and efficient in a fast-paced environment

, managing multiple tasks while maintaining high standards of service.

Practice open, honest, and supportive communication

, ensuring we work as a team, cohesively and efficiently.

Think critically and proactively problem-solve

, anticipating client needs and resolving issues quickly to minimize disruption.

Key Responsibilities Include:

Administrative Duties

: Managing client communications (email, phone, reschedules, and cancellations), scheduling appointments, processing receipts and superbills, and assisting with program coordination.

Client Communication

: Responding to client inquiries, follow-up communications, reminders, and confirmations with emotional intelligence and attention to detail.

Client Onboarding and Offboarding

: Smoothly onboard new clients to wellness programs and memberships, ensuring all forms and documents are completed. Support clients in transitioning to VIP memberships, and offboard clients after successful program completion.

Technology Use & Systems

: Use tools like Elation, Fullscript, and Rupa to manage client data, supplement orders, lab results, and appointment scheduling. Be adaptable to new technologies and resources to improve workflow efficiency.

Outreach & Engagement

: Assist with community outreach for wellness programs, including webinars and in-person events. Follow up with leads from webinars and events, scheduling discovery calls or consultations as needed.

Tracking & Reporting

: Maintain tracking documents for client progress, program effectiveness, and key metrics, providing regular updates to the team for strategic decision-making.

Required Qualifications:

Minimum 2 years' experience

in customer service. Live in

San Francisco Bay Area, California

Experience in the

hospitality, or wellness industry

is preferred. A

passion for health, wellness, and spirituality

, with a strong commitment to client success.

Tech-savvy

with the ability to use administrative tools and adaptable to new technologies. Strong organizational and

time management

skills with the ability to multitask and stay on top of fast-paced demands. Proven ability to provide

excellent customer service

in a remote or virtual setting.

Details:

Full-time

(32 hours/week), Monday-Thursday 8:00 AM - 5:00 PM Pacific

Compensation

: $25-30/hour depending on experience, full-time benefits, and monthly bonus system

>90% Remote

Assist with a weekly live evening event in San Francisco

How to Apply:

If this sounds like the perfect fit for you, please call 415-636-8606 and leave a message to apply. We look forward to hearing from you!

In Conclusion:

At Nova Wellness, we're committed to providing high-quality care and empowering individuals to take control of their health. If you're someone who values growth, teamwork, and the power of holistic health, we'd love to have you join our passionate, caring and dynamic team.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 32 per week

Benefits:

Health insurance Paid sick time Paid time off Professional development assistance
Schedule:

Day shift
Work Location: Remote