Job Description

OverviewPlease apply from a laptop or desktop.Three things to DECIDE if contract work is for you:What Omni looks for in INDEPENDENT Contractors:Work From Home. Set Your Own Schedule. Get Paid.\xf0\x9f\x94\x91 Joining Omni Interactions as an independent contractor, you\xe2\x80\x99ll gain access to a variety of exclusive contracts.\xf0\x9f\x8f\xa0 If you partner with us, you\xe2\x80\x99ll work from home, providing customer service to Omni\xe2\x80\x99s clients.\xf0\x9f\x93\x9e You can provide customer service over the phone, over chat, by working tickets, or by making outbound phone calls.\xf0\x9f\xa4\x91 You earn money by supporting Omni\xe2\x80\x99s clients.How Omni Interactions works EXPLAINED:About our application processThis is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.Begin your journey by clicking the "Apply Now" button and completing your profile. As part of the application process, you\'ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you\'ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don\'t forget to check out our technology requirements before applying.OverviewOmni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.Schedule:\xf0\x9f\xa4\x99 Flexible work schedule options available\xe2\x8f\xb0 Majority of work hours are during weekdays and daytime\xf0\x9f\x97\x93\xef\xb8\x8f Opportunity to create a work schedule that works best for youEarnings & Revenue:\xf0\x9f\x92\xb5 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour\xf0\x9f\x93\x9e Pay is determined by your phone call status when assisting customers\xf0\x9f\xa4\x91 Additional incentives available based on client and performance metrics.Required Skills for Successful Contractors:\xf0\x9f\x92\xac Exceptional written and verbal communication skills\xe2\x9c\x85 Proven track record in customer service and delivering outstanding customer care\xf0\x9f\xa7\x90 Keen attention to detail with strong problem-solving skills\xf0\x9f\xa4\x97 Friendly, empathetic tone, and professional demeanor\xf0\x9f\x99\x8c Self-motivated, proactive, and resourceful mindset\xf0\x9f\x91\xa9\xe2\x80\x8d\xf0\x9f\x92\xbb Proficient in using technology, including computer applications and software.Important InformationTechnology & Equipment Requirements:\xf0\x9f\x9a\xaa Quiet and secure work environment during working hours\xf0\x9f\x92\xbb Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)\xf0\x9f\x8e\xa7 Wired USB headset with microphone for clear communication\xf0\x9f\x92\xa8 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet (T-Mobile/Verizon, etc) or Satellite internet service.\xf0\x9f\xaa\x9fOperating system of Windows 10 or Windows 11 (some clients may accept AppleOS)\xf0\x9f\x91\xbe Valid and up-to-date antivirus software installed\xf0\x9f\xa4\xb3Smart phone, Android tablet or iPad is required for program work, along with an authentication app.\xf0\x9f\x92\xbb Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)Work Environment Requirements:\xf0\x9f\xa4\xab Quiet, uninterrupted space\xe2\x8c\xa8\xef\xb8\x8f Organized desk areaWe are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker\xe2\x80\x99s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Omni Interactions