Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves \xe2\x80\x93The Workplace Host will provide support to the Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.Your day to day:Service DeliveryActively support an environment of teamwork, cooperation, performance excellence, and personal success.Conduct daily walkthroughs to ensure clean and organized office, while proactively calling out areas of opportunity.Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.Assist in the procurement of vendors and services as required.Ability to work independently with little supervision and effectively deal with stressful situations, while having a collaborative approach within the team environment.Other duties that may include but are not limited to: guest support, equipment maintenance, management of building access requests, safety and security support.Update and maintain accurate records and official documentation for the buildings. Other activities to support JLL and/or operations, including, but not limited to: small moves/reconfigurations, events, reception and building operations.Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.Coordinate site operations in accordance with all agreed policies, procedures and contract scope.Client Relationship Management:Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.Deliver an exceptional quality of service, as reflected by client feedback.Coordinate site operations in accordance with all agreed policies, procedures and contract scopeSound like you? To apply you need:Superior customer service skills with the ability to maintain professional at all times.Experience in managing work order systems with high volume of tickets and defined KPIs.Prior experience in facilities, property management, studio operations, hospitality or related field preferred.Self-motivation; be confident, energetic with the ability to pivot when necessary.Proficient in MS Office Suite, and possess strong written, verbal and interpersonal skills. Comfortable with heavy administrative tasks.Excellent communication, organization and problem-solving skills.Productive time management and the ability to prioritize projects and last-minute requests.Superior customer service skills with the ability to maintain professional at all times.Comfortable with ambiguity and adapting to a quickly moving and ever-evolving work environment.Estimated compensation for this position is:45,000.00 \xe2\x80\x93 55,000.00 USD per yearThe pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant\xe2\x80\x99s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:On-site \xe2\x80\x93Buffalo, NYIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be availableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .This position may require you to be fully vaccinated against COVID-19. If required, you\xe2\x80\x99ll be asked to provide proof that you\xe2\x80\x99re fully vaccinated upon your start date. You\xe2\x80\x99re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles\xe2\x80\x99 Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.

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