Job Description

ASSISTANT OPERATIONS COORDINATOR

SOCCER SHOTS NASHVILLE

COMPANY PROFILE:

Soccer Shots is the leader in youth soccer development. Our nationally recognized program offers a high energy, fun, age-appropriate introduction to the wonderful game of soccer. Our innovative curriculum emphasizes both soccer skills and character development. Our goal is simple: to leave a lasting, positive impact on every child we serve.

Soccer Shots Nashville:

Soccer Shots Nashville stretches from Wilson, Sumner, Robertson, and Rutherford Counties to Williamson and Southern Davidson Counties. Offices are located in Nashville, TN. Soccer Shots Nashville is supported by Soccer Shots DC/MD/VA headquartered in Laurel, MD including but not limited to human resources, operations, payroll, and professional development. Soccer Shots Nashville offers programs at over 100 locations, serves over 2,500 participants, and employs approximately 20+ part-time coaches and 8+ Full time staff.

REPORTS TO: Operations Manager

OBJECTIVE OF POSITION: To support all regional operations duties related to Soccer Shots. The Assistant Operations Coordinator will be asked to assist in the following functions:

Program Support:

• Maintaining program seasons including master calendar and registration system.
• Managing the program schedule, cancellations, and rescheduling process, which includes but is not limited to, notifying parents, updating Facebook, updating calendars, and communicating updates with site/facility representatives and parents.
• Assist the Operations Coordinator and Coaching Department to maintain the master coach schedule, handling cancellations and reschedules, as needed.
• Managing the registration and enrollment process at all sites.
• Delivering exceptional customer service with parents, directors, and partners to improve NPS scores.
• Coaching 15 - 20 sessions per week depending on business need

Marketing and Communications:

• Assist with implementation of season marketing plan for programs including publishing

social media content * Scheduling and preparing all materials to promote the upcoming Soccer Shots season

• Participate in running program demos, distributing registration forms and brochures, hanging lobby and classroom posters, and in-school displays, distributing final reminders, placing bandit signs, and promoting public programs
• Represent Soccer Shots at industry events, open houses, etc.

Sales/Growth

• Foster the relationship with current partners via site visits, attending events, call check-ins, etc.
• Provide leads in the territory served
• Use all available resources to maximize enrollment at assigned locations

Benefits/Perks:

• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Retirement plan with 3% company match / SIMPLE IRA
• Eligible for quarterly customer satisfaction bonus and bi-annual growth bonus
• 10 PTO Days
• 10 Paid holidays
• Professional development reimbursement

Salary: $30,000 to $34,000 per year based on experience

WORKING HOURS/LOCATION/SCHEDULE:

The job description above is a full-time, non-exempt (overtime-eligible) position requiring 40 hours of work per week. Your weekly agenda and schedule will be assigned by your supervisor. Many Soccer Shots programs run weeknights & weekends, and availability during those times is required.

You will be expected to work out of the central office located in Nashville, TN during weekdays, as well as travel to partner sites in your territory.

SOCCER SHOTS OBJECTIVES: * For Soccer Shots to be the best run, most popular, and most successful program offered in Nashville

• For Soccer Shots to have a reputation of excellence. An objective measure of each territorys reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each season
• To be a Top 10% franchise in participant registration and revenue (in category) and per capita rating and to meet and exceed seasonal and annual enrollment and revenue goals

COMPANY EXPECTATIONS: * Prompt, reliable, and professional communication responds immediately to customers (parents, directors, staff), and always responds to supervisor and other Soccer Shots support staff within 24 hours

• Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time
• Meet seasonal performance goals. Go above and beyond company expectations to sell, promote and market our program prior to each season
• Provide excellent customer service by communicating through newsletters to parents, and phone calls/visits with center directors
• Adhere to all company policies and represent Soccer Shots with professionalism and integrity

COMMITMENTS:

Soccer Shots employees are committed to representing Soccer Shots in a fashion consistent with the company's six Core Values. Compensation is based on performance, and Soccer Shots reserves the right to terminate employment for failure to meet expectations.

PERFORMANCE EVALUATIONS AND REVIEWS:

• The performance will be reviewed after the first 60 days of employment
• Objectives of the position and company expectations will be reviewed quarterly through a meeting with the supervisor
• Soccer Shots will perform an annual review in December of each calendar year

Soccer Shots